People are saying Bob Gale didn't have to make his apology, but I disagree.
Before he made it, a cynic would have been reasonable in suspecting that Bob Gale was just in it for the cash making an endorsement and that it wasn't personal for him at all.
However what he said was highly telling. People are focusing on the apology, but there's so much more to the statement. He's not simply a consultant. He's not simply a spruiker for it.
He's yet another screwed over customer!
I'd feel bad enough for the guy if he bought 1 Hoverboard and got screwed over by it, but 8 of them?!?!?!
Wow!
Bob if you're reading this, I want to respond to the last part of your open apology. You said:
I put myself out there to promote this, so now I want to publicly stand here with egg on my face and apologize.
People have said there's no need to apologise, but I want to go further. Yes you have egg on your face, but where those people who preordered don't; it's only where they managed to cancel their preorders in time, and even then it was hell on earth to pull off.
Not only do we feel there's no need for you to apologise, but I'm sure I speak for everyone here when I say that I feel for you being out more than a grand on this one.