I thought I might drag this thread up again in case anyone else might be considering one. Ive had my 5th Gen for over a year now, and after having many troubles with it, I wish I had gone elsewhere.
Here's why..
1 week after I received it, it quit cutting..no function of the laser period
..after talking with the tech, he told me to send back the control module,which is the brain and power source.
Had to pay for return shipping + a $10 handling fee..nice huh.
got it back, or a new one rather..and it worked about 6 months..until the week before Christmas...lots of late shoppers placing orders..then wammy, laser quits cutting again..
this time they tell me its my laser tube..(though it hadnt been used enough to come close to the estimated 1500 hour life span) ,but since it was more than 6 months since I purchased it, it wasnt covered..so $330 for a new one.
After receiving and installing the new one, it worked for less than a week.
After talking with the tech ,he happened to mention the laser beam in the tube should glow purple..its never been purple! since I purchased it. apparently somethings been wrong since day 1 but I never knew it.
so, I had to send back the new tube AND the control module..another $30 down the toilet for shipping.
A week later they said theyre sending me a new tube and the control module (said I had a bad tube,which never happened before) ...but I had to pay return shipping of $15 + a $10 handling fee for the control module...hmmm
Fast forward 1 month! Laser stopped working again..this time it stopped in the middle of a cut..laser tube barely firing..was told to send them the control module...again! another $15 to ship it back...something tells me Im going to have to pay them another $25 to have it sent back..as of today, havent heard back from them as to IF that was the problem.