mrburns385
New Member
Does anyone know how to get Anovos to actually resolve customer service issues? Considering how much money one spends on their products, you'd think the company would actually try to ensure decent customer relations instead of cranking out as many products as possible, the rest be damned.
I ordered the Premier Line Han Solo ESB outfit and holster rig July 2015. By November 2016, they finally arrived. I had someone else measure me to make sure I chose the right sizes. However, the shirt and jacket were incredibly tight. And the cheap snaps used on the shirt wouldn't stay closed. On the off chance someone assumes I'm just a fatass and fudged the measurements, the pants fit just fine. Sizing issues aside, when I went to assemble the belt, one of the snaps was not riveted in properly when it was assembled.
I contacted their live chat support and received what started as excellent service. Almost immediately responded. Very helpful. Started the process on their customer service site on November 22nd, gave them the pictures they requested, then didn't hear anything from them for four days when they gave me options. I responded later that day on November 26th. After that, I didn't hear anything until December 6th when I contacted their live chat again and was assured I would be contacted shortly with resolution. It's now December 13th and still nothing.
Now tell me, when someone drops this kind of money for a product, any product, is customer service not a concern? It's incredibly disappointing. I met a company rep at the 2011 Las Vegas Star Trek convention and was beyond impressed by their products. The promise of exacting craftsmanship and the quality of the work was incredibly appealing to me. And the rep in the booth seemed like a great guy too. It's just unfortunate.
Has anyone else had similar issues with this company and/or know who I might contact to resolve this issue?
I ordered the Premier Line Han Solo ESB outfit and holster rig July 2015. By November 2016, they finally arrived. I had someone else measure me to make sure I chose the right sizes. However, the shirt and jacket were incredibly tight. And the cheap snaps used on the shirt wouldn't stay closed. On the off chance someone assumes I'm just a fatass and fudged the measurements, the pants fit just fine. Sizing issues aside, when I went to assemble the belt, one of the snaps was not riveted in properly when it was assembled.
I contacted their live chat support and received what started as excellent service. Almost immediately responded. Very helpful. Started the process on their customer service site on November 22nd, gave them the pictures they requested, then didn't hear anything from them for four days when they gave me options. I responded later that day on November 26th. After that, I didn't hear anything until December 6th when I contacted their live chat again and was assured I would be contacted shortly with resolution. It's now December 13th and still nothing.
Now tell me, when someone drops this kind of money for a product, any product, is customer service not a concern? It's incredibly disappointing. I met a company rep at the 2011 Las Vegas Star Trek convention and was beyond impressed by their products. The promise of exacting craftsmanship and the quality of the work was incredibly appealing to me. And the rep in the booth seemed like a great guy too. It's just unfortunate.
Has anyone else had similar issues with this company and/or know who I might contact to resolve this issue?