It's been sometime since I received 2 MR ROTS Vader Helmets. Both were VERY imperfect. Both were victim to the known scuffs and damages that were the topic of discussion early this year.
After numerous public postings by myself, and multiple e-mails and phone calls to MR, I received no satisfaction, not even "boo". Needless to say I was pretty upset about it. I even e-mailed the given address given to us publicly for replacements without response. So I dumped one of the two on E-Bay. the other, I cut up in 6 pieces to make a reveal helmet. I figured, "Whatever".
From out of the clear blue today, I received a package from Master Replica's. To my astonishment, it was
a brand new MR ROTS Vader Helmet ? I should also point out, that both of my previous helmets were purchased from 3rd party vendors.
It is obvious that this "IS" one of the MR replacement helmets that were promised. It's packed better, and virtually flawless. Even the domeÂ’s fleece bag is no longer embroidered. The only downside is that there is no longer a cert of authenticity, or numbered plaque. But this is understandable, as they are "replacements". It's possible that one would be expected to keep their previous cert and plaque.
I want to publicly thank the powers that be at MR for this gesture. It's clear to me now, that they were listening to us. I understand how difficult it's been for them to straighten this mess out. So, with this "thank you", I also extend an apology as well. I'm sure that there will be other's receiving replacements soon as well, as my carton is labeled # 138.
Again, thanks MR. It's very refreshing.
FP
After numerous public postings by myself, and multiple e-mails and phone calls to MR, I received no satisfaction, not even "boo". Needless to say I was pretty upset about it. I even e-mailed the given address given to us publicly for replacements without response. So I dumped one of the two on E-Bay. the other, I cut up in 6 pieces to make a reveal helmet. I figured, "Whatever".
From out of the clear blue today, I received a package from Master Replica's. To my astonishment, it was
a brand new MR ROTS Vader Helmet ? I should also point out, that both of my previous helmets were purchased from 3rd party vendors.
It is obvious that this "IS" one of the MR replacement helmets that were promised. It's packed better, and virtually flawless. Even the domeÂ’s fleece bag is no longer embroidered. The only downside is that there is no longer a cert of authenticity, or numbered plaque. But this is understandable, as they are "replacements". It's possible that one would be expected to keep their previous cert and plaque.
I want to publicly thank the powers that be at MR for this gesture. It's clear to me now, that they were listening to us. I understand how difficult it's been for them to straighten this mess out. So, with this "thank you", I also extend an apology as well. I'm sure that there will be other's receiving replacements soon as well, as my carton is labeled # 138.
Again, thanks MR. It's very refreshing.
FP
