Roddenberry Question

[jlong]

I understand, and yes, that usually is the case. With my
line however, it really was more about fulfilling a childhood
dream-and that is painfully obvious in my bottom line.

For example: I put just about $100,000.00 into creating
just the Hand Phaser Kit-literally mortgaged my house to do
it (and that didn't even include paying myself a dime for the
thousands of hours I put into working toward it, and then
actually producing it.) Now before I even made back
my investment, I went ahead and did the Communicator
kit.

If I applied the standard formula to determine the final
price of each kit, I would have to double the price of the kits.
This is why an offering like mine has never been done before.
You'd have to be nuts...or really love classic Trek props

 

[sawduster]

I have to disagree with this statement "the same prop studio that made all of the props for TNG through Voyager"

They only made, at most, half of the props. M.E.L. made a large amount as well. I know because I worked on most of them. HMS didn't exist at that time, it's the same people though. They also recast a lot of the pieces we made.

There were two Prop Masters, one went to M.E.L. and the other to the precursor of HMS. They worked alternate episodes.

M.E.L. worked on 9 seasons of Next Gen and Voyager.

 

[Lost in Trek]

Thats the exact experience I have had with them.

I brought a Mark IX Tricorder during June, it arrived very promptly, although I did have to fork out another £100 for import tax (nearly $200). It came with some crappy batteries, so I replaced them with brand new Duracells. The electronics just couldn't handle the fresh batteries. I reluctantly sent it back, I was reassured by their e-commerce "manager" that he would sort out any fees, i.e. tax, so I wouldn't have to pay again. I reluctantly returned my now £650 Tricorder. I insured it for the maximum that Royal Mail would insure international mail for, £500.

A week later, it arrived at Roddenberry Productions, apparently beaten up and smashed. It was in an "unrepairable state". I tried to assure them it wasn't my fault, they reluctantly agreed to replace the Tricorder, but on "Final Sale" conditions. This concerned me because I had already had to send the first Tricorder back. Anyway, July 3rd, I get a phone call from UPS. They want another £100 to clear the Tricorder through customs, despite Mr B from Rod.com assuring me that it would be taken care of. :angry

So, I am £700 out of pocket, no Tricorder (as of yet...), very little communications from Roddenberry.com, both email and telephone. Whenever I phone no-one every answers. I want to claim on the Royal Mail insurance because of the Final Sale conditions imposed on me by Roddenberry.com, but Royal Mail want photos, and I can't get hold of anyone at Roddenberry Productions to provide them for me.

Altogether,

NOT IMPRESSED! :cry

So, think very carefully before purchasing from Roddenberry.com, as their high prices might not be the only issue with them.

Kai.

Kai,

Keep in mind July 3 is a holiday for a lot of folks here in the US. They may be closed. Might want to try calling again next week.

 

[kaigoh]

Kai,

Keep in mind July 3 is a holiday for a lot of folks here in the US. They may be closed. Might want to try calling again next week.

Ah...

Fair point mate. I realise of course July 4th is a Holiday, I didn't realise the day before was. :confused

To be fair on me though, I have called many times before this week, they do seem a bit useless with answering the telephones....

Cheers for the heads up though, I'll know that for next time...

Kai.

 

[hardworkingguy2000]

i agree--their customer service is awful...unless you can actually talk to one of them or actually go down there in person...their customer service is awful (and has always has problems--one way or another)

i recently asked them to bring 1 little thing to San Diego ComicCon so I can buy it there---and no cooperation whatsoever...taking my business elsewhere

It seems they have terrible customer service. They sent me a broken Motion Picture badge over a week ago. I've called and emailed a half dozen time and had no response.

 

[rad1701]

A few years back I bought the TOS Tricorder kit from them and it arrived promptly and came out great when I built it up. Sorry to hear their service has maybe gone downhill since then.

 

[kaigoh]

Thats the exact experience I have had with them.

I brought a Mark IX Tricorder during June, it arrived very promptly, although I did have to fork out another £100 for import tax (nearly $200). It came with some crappy batteries, so I replaced them with brand new Duracells. The electronics just couldn't handle the fresh batteries. I reluctantly sent it back, I was reassured by their e-commerce "manager" that he would sort out any fees, i.e. tax, so I wouldn't have to pay again. I reluctantly returned my now £650 Tricorder. I insured it for the maximum that Royal Mail would insure international mail for, £500.

A week later, it arrived at Roddenberry Productions, apparently beaten up and smashed. It was in an "unrepairable state". I tried to assure them it wasn't my fault, they reluctantly agreed to replace the Tricorder, but on "Final Sale" conditions. This concerned me because I had already had to send the first Tricorder back. Anyway, July 3rd, I get a phone call from UPS. They want another £100 to clear the Tricorder through customs, despite Mr B from Rod.com assuring me that it would be taken care of. :angry

So, I am £700 out of pocket, no Tricorder (as of yet...), very little communications from Roddenberry.com, both email and telephone. Whenever I phone no-one every answers. I want to claim on the Royal Mail insurance because of the Final Sale conditions imposed on me by Roddenberry.com, but Royal Mail want photos, and I can't get hold of anyone at Roddenberry Productions to provide them for me.

Altogether,

NOT IMPRESSED! :cry

So, think very carefully before purchasing from Roddenberry.com, as their high prices might not be the only issue with them.

Kai.

Just an update, its now the 17th of July, my Tricorder has just turned up nearly three weeks after it was sent, and it was sent via UPS Express delivery...

I'm just glad its back where it belongs: on my shelf!

Kai.