I did receive a Vader which I specifically said I did not want. I simply wanted my Scout bucket. I emailed them numerous times stating I wanted a refund. I was told since I accepted a Vader helmet I could not received one. Apparently "accepting" in their minds means getting the a delivery company to drop one off when you're not home.
I would be disgusted to find that we basically "crowd-funded" these helmets for use in The Mandalorian.
What they've done is criminal (fraud) the the truest sense. Especially if it's true that we ended up paying for costume pieces used in a major production that would have also paid eFx for their time and product. I would love to see these people prosecuted for what they've done as they took advantage of a lot of people here.
Shawn
I would be disgusted to find that we basically "crowd-funded" these helmets for use in The Mandalorian.
What they've done is criminal (fraud) the the truest sense. Especially if it's true that we ended up paying for costume pieces used in a major production that would have also paid eFx for their time and product. I would love to see these people prosecuted for what they've done as they took advantage of a lot of people here.
Shawn
Personally, I didn’t receive a Vader. I sent one email a week explaining I didn’t want one for five weeks, these were all ignored. I eventually got a response from efx via a mobile phone number (which in itself was difficult to find) and managed to get a refund before they were sent out.
I will also say that amidst all the trying to contact them myself, my CC company was also trying to get a refund for non delivery. They couldn’t get this because we couldn’t find a specific year for expected delivery in any adverts or correspondence from efx and Bryan told Barclaycard they would only refund for defective products.
It was a horrible and stressful time compounded by efx clearly doing everything in their power to not help or cooperate in any way. $899 is not a small amount.
Call me bitter and twisted but this is why I cannot bear to see this company (and others) treat their customers with contempt.
I would be very interested to hear if anyone else declined the Vader bribe or managed to contact them at that time.