It is a loophole when someone requested a refund via the email efx told people to contact and the they ignore the person and send them a vader helmet. Which caused them to not get a refund when they wanted one.
eFX SCOUT TROOPER HELMET LEGEND EDITION!!
- Thread starter GINO
- Start date
It is a loophole when someone requested a refund via the email efx told people to contact and the they ignore the person and send them a vader helmet. Which caused them to not get a refund when they wanted one.
tubachris85x
Master Member
I sense a little bit of Gino leaking. Don't have a coniption now..
Qui-Gonzalez
Master Member
Explain how it is a loophole? They screwed up with issuing refunds. Point
They tell people "Hey, if you forego your refund, we will send you our new PCR Vader". You agree or disagree. You agree, you get a Vader bucket. You disagree, you can say "Hey, gimme back my money!" No one is forcing anyone's hand, or is there some text that I do not know about in regards to these helmets?
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You couldn't give me a coniption if you tried...and you clearly are. You are just not a fan of using logic, or the ability to argue a point. It's cool. You said the helmet was made cheaply. I'd like to hear more of your expert opinion on what goes into manufacturing injection molded plastics. I'd like to hear how you could make it better at the price point offered. So, please...continue and enlighten me.
tubachris85x
Master Member
The argument is sound, you're just willfully ignorant to see what's been happening
It is a loophole because now efx can say we sent you a vader helmet so you will not get a refund when in fact the person had emailed in requesting a refund a while back but efx decided to ignore them and give no refund. To me and almost everyone, that is a loophole/unethical practice.
Qui-Gonzalez
Master Member
Gods above and below, you are not good at this. Maybe step back and let others handle the discussion while you look up how much manufacture and distribution of a plastic Vader helmet would cost, m'kay?
You're out of your element, Donnie.
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Did you email EFX for a refund? Did you agree to get a Vader helmet and forego your refund?
tubachris85x
Master Member
Ok little Gino
Qui-Gonzalez
Master Member
Figure it out yet? I wanna know what the margins are on this, so I can jump on the dogpile. I am counting on you, Chris.
ggriffaw
Sr Member
The free Vader PCR is a good gesture if they actually do produce the scout helmet in a reasonable amount of time. I think people are afraid that won't happen.
The issues with the efx website doesn't instill much confidence in their ability to be successful longterm.
Sent from my SAMSUNG-SM-G930A using Tapatalk
The issues with the efx website doesn't instill much confidence in their ability to be successful longterm.
Sent from my SAMSUNG-SM-G930A using Tapatalk
Qui-Gonzalez
Master Member
That is a valid fear. I'd love to hear from others on the pre-order list as well. I'm queuing up for the SE ANH Vader. I'm not a big enough ANH Vader fan to want either fiberglass edition and won't mind people handling that one.
Cry-Lo Ren
Active Member
Per Gino the special edition helmets will be up on the site for sale during June so we just have to wait and see what happened guys.
Anyone who runs a business like this should expect backlash. Look at it like this:
1) Order BS helmet
2) Ask for updates etc and receive little or nothing
3) Offered free Vader helmet that you can only accept if you waiver the right to cancel 2 year old BS helmet order ( which is worth double the Vader) -very dodgy in itself. Anyone who has waited this long with so few updates and such poor treatment should get this WITHOUT waivering any rights.
If this were a private maker selling in the Junkyard would he be given the same stay of execution? I think not. This fiasco only proves more that you are better buying unlicensed, quality rather than overdue limited numbers from companies who abuse the trust people have put in them.
1) Order BS helmet
2) Ask for updates etc and receive little or nothing
3) Offered free Vader helmet that you can only accept if you waiver the right to cancel 2 year old BS helmet order ( which is worth double the Vader) -very dodgy in itself. Anyone who has waited this long with so few updates and such poor treatment should get this WITHOUT waivering any rights.
If this were a private maker selling in the Junkyard would he be given the same stay of execution? I think not. This fiasco only proves more that you are better buying unlicensed, quality rather than overdue limited numbers from companies who abuse the trust people have put in them.
JetSetWilly
Well-Known Member
I emailed efx for a refund back in November 15 and then every month until they sent out the dedicated Bikerscout email address, I then emailed that address requesting a refund. I tried the efx CS phone number on a regular basis and messaged them on FB. It was also suggested on here that I pm Gino for info, lol.
I didn't get a single reply from any of the methods used and it was only when I left a couple of messages on Bryan's personal mobile phone that I finally got a refund. I have no doubt if I hadn't found that phone number I'd be receiving a PCR Vader round about now with no come back on the Scout.
I haven't had a problem with their delays and love their products but being ignored for six months for simply wanting to cancel an order didn't do it for me. It's a shame and very sad that an official, licence holding company choose to operate this way but it seems some companies feel they can do as they please. Like I say, such a shame.
H0llyw00d
Sr Member
Ok... first and foremost I do not have a dog in this fight... but a lot of my brothers do so that makes it my concern as well.
I would recommend this... Get what is available now, no promises, no plans for the future. I have only bought from eFX existing items on fleabay, so have zero complaints. Love the items I have. Including the new Vader PCR, that gives me the giggles every time I look at it (I'm hoping that will fade).
If there is a financial or continued licensing concern at eFX... and I put it at 9 to 1 against... then getting your $ back is a foregone conclusion. Take the Vader if they actually do send you one and just wait for the sh*tstorm. When was the last time eFX released a product before a scheduled release date? Jump on that *****...
I appreciate Not Gino [sorry Bryan only know you by rep.] posting an identical statement on multiple threads that feel a disturbance in the force as pertains to eFX.
What I found interesting were a couple of points:
* So now the Prop Shop is THE licensed vendor for Force Awakens and future props. That shuts the door on eFX's ability to capitalize on current and future props... ever.
* Sometimes we have to look at what was said. Not what we want to hear. Bryan did not say anything positive. He said nothing has changed (ugh), your orders have not changed (double ugh)... essentially we are in the same situation we have always been... could use this opportunity to fill you in, but guess what? Later... So if the situation is that your orders will not be fulfilled because we are going belly up than that has indubitably not changed. At no time did Bryan say that any concerns were not real or valid. Just that nothing has changed. He could type that a split second before sending papers to bankruptcy court and he would be absolutely right.
Mois
Active Member
"Less than good" is the understatement of the decade. Dysfunctional. Inexcusable. Unprofessional.
And I must laugh at the Anovos comparisons as well - when Anovos have been in business the exact period of time, and have proven to be equally abhorrent - then you're genuinely comparing, apples with apples. Anovos haven't been great by any means - but eFX is in their own league of amateurism.
Qui-Gonzalez
Master Member
Go look at the Anovos page. I just did. Over 40 products that they have taken payment for. They've shipped TWO. EFX has had TWO delays. If there is one legit complaint about EFX, it is their communication with customers. Their products have hit customers in a far more timely fashion than any other replica company that has come before, or since. This new joint, PropShop, will likely beat both.
Edit for the link to the SW items.
http://www.anovos.com/collections/star-wars
Edit for the link to the SW items.
http://www.anovos.com/collections/star-wars
Timmythekid
Sr Member
.
(But to be clear - you COULD look at it? Their webpage that is. DON'T HIT! DON'T WITH THE HITTING!!!!
)
Qui-Gonzalez
Master Member
.
(But to be clear - you COULD look at it? Their webpage that is. DON'T HIT! DON'T WITH THE HITTING!!!!
LOL!!! I am in TOTAL agreement about the EFX web page. It's horrendous. Horrendously out of date. Horrendously lacking. Just...bad.
Timmythekid
Sr Member
Just thought this thread maaaaaybe needed to step back and have a nice, deep, calming breath for a minute of zen
