I considered myself a good efx customer, owning four of their helmets as well as the Avengers Trading Cards. I had every intention of continuing to buy from them and eagerly awaited the Stormtrooper, McQuarrie Stormtrooper, Biker Scout, CA Helmet, Iron Man Helmet, and CA Shield.
Unfortunately, I was one of the many whose Legend Vader arrived with the paint rub. The replacement dome had the magnets aligned differently so it did not sit right on the mask. I emailed efx many times since October to see what should/could be done but never received a response. I eventually stopped writing them, felt like giving up and, for all intents and purposes, had thrown in the towel.
Jameth1971, your post has inspired me to try again to reach them, to give them yet another chance to try and win me back. I certainly hope they succeed and I'd like to help get them there. My fingers are crossed that I'll hear back from them this time.
That's great. Since Bryan himself answered my emails, called me, and packaged and shipped out my item as well I'm not sure who, if anyone, he has working for him at the office.
Give him another shout out for sure:thumbsup