Well this is a tinder box indeed. I have my own opinions of Steve which just dont belong in a public forum, the internet does indeed make people very big and brave, and some of the words used here are only spewed from the mouth of immaturity IMO. Keep the verbal assaults to e mail maybe? I have dealt with Steve, i waited around 14 months for a piece from him, during this time i had very little communication, a point admitted by Steve. Finally when the piece did arrive first impressions were good, only to really get into it and the quality was a little lacklustre considering the very long wait and the time the kit sat around for in a garage presumably. Im not going to flame on Steve even though i felt a little abandoned after handing out my $500 or so, it just seemed there was something so bigger and better that the customers waiting with money handed over were neglected to take care of the next project. Hence i cancelled this next project i was on a list for, i just lost all faith and with treatment like this, its not hard to.
I would like to continue dealings with Nice N, but so much needs to be addressed, since my kit was moulded, there are around 4 or 5 other projects in the pipeline that i know of, thats far too much IMO to meet deadlines and keep people happy. Id advise Steve to take care of the here and now "never his mind on where he was, what he was doing " Get one off the bench, finish the run if need be, then move on, i had missing parts i never recieved with my kit, i had broken parts too, all of which i rectified, but for that money, why should i have to?
Customer service goes a long way Steve, keep em happy and they will always come back and always say good things. A buddy of mine is still waiting for parts on a kit that arrived full of bubbles or were just mush, they were sent three weeks ago apparently, he still waits with his kit in a half built state and gets no word back from you, thats one guy whos really counting on you to come through like i was who also feels failed and ripped off, this kind of thing only snowballs, so id say take care of parts/kits owing first, then keep the other later runs happy. Its very cool to shoot all these kits out in fast succession, but in your case its not working, hence some of the cold feelings here. I hope in time Nice N can sort out its shortcomings and continue to supply quality products here on the RPF. I for one would still be a loyal customer if i had the peace of mind. I hope what ive said is to the point but also diplomatic, i was upset at the way i was dealt with, but im not the sort to flame in public, ive a bit more dignity
lee