lovelyandy
Well-Known Member
I don't think that is the case. It seems like this is a step in the right direction, taking a step back and hopefully getting all current customers taken care of and perhaps reworking the methods in which these are ordered/sold now that most of the kinks have been worked out with the design of the items. Yes, they are top quality and the best currently available, but even the "retail" run has been rife with issues mostly of "new" people not knowing about past issues. It's not their job to slog through 8 months of posts on a Facebook group, and whenever anyone vented frustrations (like the website saying they would have a suit in 12 weeks for retail, and then that clearly not ending up being the case) they are kind of attacked by others in the group with the "it's pioneering work!" argument. I have seen it time and time again.
Yes, sure, 168 people knew that, but "new" people that saw that "please allow 12 weeks from time of order" line on the website, figured they would have a suit in 12 weeks and some of them had a bad experience. I realize that issue is not related to the original issue in this thread, but it's an example of other issues people are having, so you know there are others out there. New people that aren't a member of that Judge Dredd Facebook group would have no idea that the wheel was being reinvented, so how would they know of any delays based on what was on the website? People stick with what they are told up front, so if you correctly tell them what to expect things go much better.
Taking a step back seems like it's the high road to take as it shows that it's been realized there is a problem and they appear to be taking steps to fix it. This will take care of them "suffering fools" (OUCH!) as it was put on the public Judge Dredd group recently.
Also, it seems that Chris expressed his views in a totally civil manner here in this thread and in personal message and I would be glad to know of various issues before I ordered, like the possibility that if something was wrong that I might be ignored or that it might take months for me to get replacement parts due to factory issues if I was not being ignored. Notice, I said possibility. This did happen to Chris, but of course, the same thing doesn't happen to everyone.
As for the few comments I've seen here about Chris "raging" or being "irrational"... I don't know him well, but he always had very good Dredd information to give out when asked and built some very nice items (a med pouch with hinge comes to mind). Just trying to paint a fuller picture, I don't recall much raging or irrational behavior on the Facebook group.
I don't think someone has a less valid complaint just because they told people about it on a Facebook group and it apparently incitied some type of drama (I'm pretty sure I was on the group then and I don't even remember it). What generally happens as I have seen it several times is someone civily posts a complaint or warning for other members of the Facebook group (which has hundreds of memebers), then it digresses from there as various parties comment. It's a bit different having tens of people comment on something you posted where you can't control the conversation vs. actually messaging someone privately, which appears to be totally civil and legitimate.
If one stone causes this much of a ripple...
Ah OK.
I'm not on anyone's side (except the side of justice) but I am struggling to see why this hasn't been resolved already.