So I ordered a Jyn costume for my then-girlfriend (later fiancee, now wife) back in Feb 2017. No updates so far, and the updates are a laughable list of excuses, up until they decided to stop emailing updates altogether.
I am generally a patient man, but three years. THREE YEARS! This is longer than it took to get my Adventurebilts from the guy who made the hats for the movie...
Any advice on how I go about getting a refund?
Unsurprisingly, they ignored my refund request sent on the 9th this month, despite their website stating it may "take up to 5 to 7 business days" to get a reply. Today marks day 7, and I am doubtful I'll get a reply.
I suppose I could ask Amex to start a chargeback, but isn't three years well past the limitations? Guess that's what I get for being understanding...
Oh, and they charged me $515.29. Including shipping and state AND county tax (wtf?). I don't even live in the same county as them...