Andrea77
New Member
Yesterday, 58 days after the payment of the helmet shipping costs, I finally got an answer from Bryan Ono. Hallelujah, my faith on eFX has been restored!!! Man... it was almost like receiving a message sent from E.T.!
Here's the Bryan's message text sent from the "bryan@efxcollectibles.com" e-mail:
He ignored the fact I changed my mind and I want the PCR Vader helmet like I wrote in my last e-mails and I replied him about that but if I get what I paid for I will be happy anyway.
So, if an item has been released and you paid it, the secret is to keep sending messages to all eFX e-mails with all your data orders (personal data, order numbers and SKU codes) but I don't think you will get answers if the item is still in development and there are no actual updates.
The helmet went sold out in less than twelve parsecs and I was able to get the limited edition only; if you were one of the few ones able to order the legend one but not to receive it you could ask Bryan to convert the helmet value in a discount for your next order from them. I guess eFX had problems with orders during the transition from the old to the new site and something must have got lost so keep sending them your order data.
So the moral of the story is that if you want to order and eFX Collectible item and you live outside the U.S.A., order it from a retailer and not directly from them.
I'll keep you updated.
P.S.: I don't know if Gino had an hand in it but if so thanky very much Gino.
Here's the Bryan's message text sent from the "bryan@efxcollectibles.com" e-mail:
Hey Andrea!
Sorry for the late response, I have been trying to figure out your account! As you know, your orders were over 2 different websites, the old one and the new one. . .
I am very sorry that I missed your payment for the shipping of the Scout Trooper helmet! We will get that to you immediately.
As for the Death Star tiles, it did not calculate the shipping. I have attached your receipt for your reference.
Therefore, since you don’t want the Vader helmet, we will pay for the shipping of the tiles for you.
Thanks and sorry for the delay in the response!
Bryan
He ignored the fact I changed my mind and I want the PCR Vader helmet like I wrote in my last e-mails and I replied him about that but if I get what I paid for I will be happy anyway.
So, if an item has been released and you paid it, the secret is to keep sending messages to all eFX e-mails with all your data orders (personal data, order numbers and SKU codes) but I don't think you will get answers if the item is still in development and there are no actual updates.
I have tried for two years to get my Darth Vader Legend helmet sent to me. I’ve spoken to Bryan at cons, e-mailed, and we even know the same folks. He will not reply at all. I do t know why.
The helmet went sold out in less than twelve parsecs and I was able to get the limited edition only; if you were one of the few ones able to order the legend one but not to receive it you could ask Bryan to convert the helmet value in a discount for your next order from them. I guess eFX had problems with orders during the transition from the old to the new site and something must have got lost so keep sending them your order data.
So the moral of the story is that if you want to order and eFX Collectible item and you live outside the U.S.A., order it from a retailer and not directly from them.
I'll keep you updated.
P.S.: I don't know if Gino had an hand in it but if so thanky very much Gino.