We are often quick to condemn and slow to praise so I wanted to take this opportunity to share a recent transaction with you that wasn't perfect, but I think was handled very well.
A few months ago, I was interested in buying a number of items from Ray (SG1 Trooper). Unlike most of us, Ray is not glued to his computer and it took us quite a while to arrange for the transaction. Now in most cases the seller is all to happy to email the hell out of you right up until he gets your money and then all too often suddenly his computer, phone, snail-mail, mouth and any other communication device mysteriously stops working. With Ray it was just the opposite. We had a hard time getting the thing arranged to start with but once Ray had my money, you would think we were attached at the hip. He called constantly to let me know what was going on with my shipment and while things did get delayed, he clearly communicated what was gong on and there was never a point where I was in the dark.
The items I bought were broken down into two categories. 90% of it was to be shipped to me and the remainder I was going to pickup in person or have picked up. The shipped part came in just as he told me. However we had serious complications with the part that was to be picked up. Finally Ray agreed to ship it 2nd day air on his own dime and not only that, but he threw in a few extras for me having to wait so long.
While the transaction wasn't perfect, I really appreciate Ray's communication and extra effort to make sure I was completely satisfied. He is a standup guy and very good to deal with. :thumbsup
I believe he still has a number of items for sale that can be seen here:
Ray's stuff for sale.
If you are interested in something don't try to PM or email him. Call him. I believe he gives his number several times in the post.
A few months ago, I was interested in buying a number of items from Ray (SG1 Trooper). Unlike most of us, Ray is not glued to his computer and it took us quite a while to arrange for the transaction. Now in most cases the seller is all to happy to email the hell out of you right up until he gets your money and then all too often suddenly his computer, phone, snail-mail, mouth and any other communication device mysteriously stops working. With Ray it was just the opposite. We had a hard time getting the thing arranged to start with but once Ray had my money, you would think we were attached at the hip. He called constantly to let me know what was going on with my shipment and while things did get delayed, he clearly communicated what was gong on and there was never a point where I was in the dark.
The items I bought were broken down into two categories. 90% of it was to be shipped to me and the remainder I was going to pickup in person or have picked up. The shipped part came in just as he told me. However we had serious complications with the part that was to be picked up. Finally Ray agreed to ship it 2nd day air on his own dime and not only that, but he threw in a few extras for me having to wait so long.
While the transaction wasn't perfect, I really appreciate Ray's communication and extra effort to make sure I was completely satisfied. He is a standup guy and very good to deal with. :thumbsup
I believe he still has a number of items for sale that can be seen here:
Ray's stuff for sale.
If you are interested in something don't try to PM or email him. Call him. I believe he gives his number several times in the post.
<div class='quotetop'>(Seth B @ Feb 1 2006, 04:05 PM) [snapback]1173454[/snapback]</div>
