I've emailed and received no response a few times since the incomplete shuttle kit was delivered, after a long time going back and forth wondering why what I was told was different than what happened - the kit will be shipped, followed by me asking if it had shipped and being told it would go out today or the next day. That game was played for a couple of months.
I shouldn't have to keep calling either. Guys overseas shouldn't have to call. Communication is communication, whether by pm, email or phone. Lack of it leads people to have to make their own conclusions.
Since communicating one on one is ignored, what other choice do people have than to post the problems?
I'm still waiting for a response to fulfill the missing parts problem or even acknowledge that it's being taken care of.