You already know where this is going don't you?
Here, let me offer you some opcorn.
In the past 3 months, I have been blessed to be able to pick up a number of pieces for my collection and it just so happens 1 came from Prop Store, 1 came from ScreenUsed and 1 came from Premier Props.
Wanted to briefly go over my experience with each purchase with you.
Prop Store
Wrote Brandon about a Myrmidon helmet from Troy that I wanted. He got back to me within less than 24 hours and handed me off to Dan for final payment and arrangements. Dan took my payment and told me the helmet would ship the next day. The next day Dan wrote back with photos and an apology, showing me that the helmet (which is made of soft rubber) had warped during storage. He offered to refund me immediately, but I told him I would take the chance and to send it on. He shipped from So Cal to AZ and the helmet arrived in 6 days (including weekend) from the time of payment. Helmet was exactly as his photos showed and packed well. I couldn't ask for a much smoother transaction, especially considering there was an issue with the order. I also appreciated that Dan contacted me immediately and gave me an option on what to do when he saw the helmet wasn't as originally pictured.
ScreenUsed
I snagged a Trojan helmet from Troy in ScreenUsed's iCollector Auction over the weekend. Was contacted the same day for payment and was sent a tracking number for the shipped item on the next business day (Monday). Communication was extremely fast. Desi shipped from FL to AZ and the helmet is due to arrive on Friday (in 5 days from the time of payment). I really don't have much to say because this went so smoothly and quickly.
Premiere Props
This was another iCollector Auction, but back on Dec 9, 2012. I managed to pick up a machete handle from the Book of Eli. As with the ScreenUsed auction, I was contacted the same day for payment and then sent a final invoice 3 days later. Since that time... nothing. No communication. No email. No notice of payment received. No expected ship date. While I think it is absurd, the terms of our agreement was that shipped may take 10-12 weeks. However, 12 weeks came and went and I have yet to hear anything. My credit card was charged immediately, but nothing but crickets from Premiere (although they did find time to do another auction instead of shipping out items from the previous auction). Fortunately for me, a fellow RPFer lives close by and stopped Premiere Props and picked up my item for me. Within less than an hour he had it shipped and on its way to me. It will be here 2 days from the date of shipping. Thanks, Gene! So, I am not sure what Premiere was doing during the 90 of the 92 days since I paid for my item...
This is the THIRD item I have purchased from Premiere and the third item I have had an issue with. The first item was damaged (they never responded to my emails). The second item was missing a part (again, they never responded to my emails). This third item never shipped.
I am done. Premiere Props does have pieces I want from time to time and their prices are often good. However, their customer service leaves a tremendous amount to be desired or as another thread here on the RPF sums it up; "sucks."
It is interesting to note that Premiere Props has written the site on two occasions to complain about us allowing members to voice their displeasure at Premiere Props lack of service. Twice I have offered for them to join and post a rebuttal to member's experiences. They have not responded to those offers.
So... to sum it up:
Here, let me offer you some opcorn.
In the past 3 months, I have been blessed to be able to pick up a number of pieces for my collection and it just so happens 1 came from Prop Store, 1 came from ScreenUsed and 1 came from Premier Props.
Wanted to briefly go over my experience with each purchase with you.
Prop Store
Wrote Brandon about a Myrmidon helmet from Troy that I wanted. He got back to me within less than 24 hours and handed me off to Dan for final payment and arrangements. Dan took my payment and told me the helmet would ship the next day. The next day Dan wrote back with photos and an apology, showing me that the helmet (which is made of soft rubber) had warped during storage. He offered to refund me immediately, but I told him I would take the chance and to send it on. He shipped from So Cal to AZ and the helmet arrived in 6 days (including weekend) from the time of payment. Helmet was exactly as his photos showed and packed well. I couldn't ask for a much smoother transaction, especially considering there was an issue with the order. I also appreciated that Dan contacted me immediately and gave me an option on what to do when he saw the helmet wasn't as originally pictured.
ScreenUsed
I snagged a Trojan helmet from Troy in ScreenUsed's iCollector Auction over the weekend. Was contacted the same day for payment and was sent a tracking number for the shipped item on the next business day (Monday). Communication was extremely fast. Desi shipped from FL to AZ and the helmet is due to arrive on Friday (in 5 days from the time of payment). I really don't have much to say because this went so smoothly and quickly.
Premiere Props
This was another iCollector Auction, but back on Dec 9, 2012. I managed to pick up a machete handle from the Book of Eli. As with the ScreenUsed auction, I was contacted the same day for payment and then sent a final invoice 3 days later. Since that time... nothing. No communication. No email. No notice of payment received. No expected ship date. While I think it is absurd, the terms of our agreement was that shipped may take 10-12 weeks. However, 12 weeks came and went and I have yet to hear anything. My credit card was charged immediately, but nothing but crickets from Premiere (although they did find time to do another auction instead of shipping out items from the previous auction). Fortunately for me, a fellow RPFer lives close by and stopped Premiere Props and picked up my item for me. Within less than an hour he had it shipped and on its way to me. It will be here 2 days from the date of shipping. Thanks, Gene! So, I am not sure what Premiere was doing during the 90 of the 92 days since I paid for my item...
This is the THIRD item I have purchased from Premiere and the third item I have had an issue with. The first item was damaged (they never responded to my emails). The second item was missing a part (again, they never responded to my emails). This third item never shipped.
I am done. Premiere Props does have pieces I want from time to time and their prices are often good. However, their customer service leaves a tremendous amount to be desired or as another thread here on the RPF sums it up; "sucks."
It is interesting to note that Premiere Props has written the site on two occasions to complain about us allowing members to voice their displeasure at Premiere Props lack of service. Twice I have offered for them to join and post a rebuttal to member's experiences. They have not responded to those offers.
So... to sum it up: