JiminSTLouis
Sr Member
What was wrong with the phaser?
New Star Trek TOS Phaser coming November 2014
- Thread starter jhusel
- Start date
What was wrong with the phaser?
simonwaters
Well-Known Member
No originally there was no light on the p1 dial. But in the dark it would be useful, and it makes it cool imho.
Prop Collector
Sr Member
It's probably worth buying a bunch of these. I can seem them skyrocketing in value. It's such a good deal.
iSteve
Active Member
Poor paint job on the phaser 2 and misshapen chrome grill on the phaser 1. I'll post pics this evening.
My real concern at this time is actually getting a replacement from Star Trek.com. I've followed their instructions so far for returning manufacturing defects but nothing from them yet except the usual automated "We'll get back to you shortly." Has anyone had to deal with Star Trek.com for customer service of this type? What was your experience?
JiminSTLouis
Sr Member
Call their customer service phone number (listed on their site) and talk to a real person. They're usually really good.
The young woman I dealt with on the phone was very nice, and ended up sending me an email with a prepaid label for Newgistics. I dropped it in the package bin at the post office last week, and while the tracking showed nothing for days except that I printed the label, it finally popped up with the package being in Indiana, and now scanned to continue on. So, no problems here so far. *knock on wood*
My only concern is that they may not have any in stock to replace mine. When I called, she said they had about 8 or so left at the time.
Probably not a bad idea, but I have a feeling they are going to be around for awhile..Thinkgeek has an exclusive until the end of the year, then every dealer and his mother can get them from Wand for resale. The only question is the length of the licensing agreement Wand has with CBS. Once that ends , unless they renew it, you wouldn't see anymore..Just for the record, thinkgeek seems great with exchanges--I sent mine back 1 week ago, and my replacement is already in my area scheduled for delivery to me tomorrow..And at the risk of "re rambling", I think the piece is great..It's exactly what I wanted..I myself don't need a removeable or upgraded handle, since we never saw it happen on the show, and it doesn't need to be made out of fiberglass...Its a very nicely and accurate enough replica, that I am sure Wand will probably sell out of them quickly at this price..
Hey Myron, I second what Simon said, you have big ones. What a great job opening up the P1. So are you thinking of using screws to put it back together or does friction hold it together pretty well? On the P2, I'm betting after removing the emitter and back grill the 2 halves are also welded together.
Greg
Greg
Since alot of you guys are really big into the Handle/ grip thing..I got to thinking: when I was really heavy into it, I would accumulate extra parts from various replicas..I do have one leftover Richard Coyle Phaser handle, if anyone's interested,PM me. I would say I have it at least 10 or 12 years...I do remember that the phaser I took it off from, was pretty damaged, and the person wanted me to transfer the electronics into another non working unit..I did that for him, and he didn't want the leftover parts back..
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iSteve
Active Member
Guess my eyesight isn't what it used to be because I didn't immediately see the customer service number earlier. Talked to a really nice lady named Amy and it looks like they'll be shipping me a return label. She said they still have plenty of stock so all should be well. Just a bit more waiting. Haven't even had the chance to try out the functions yet (read: go "pew pew" around the room) as I didn't want to mess with a product I'd soon be returning. It really is a sweet phaser. I'll post pics of the defects tonight.
stapleton13
Well-Known Member
No need for huge balls. It didn't put up much of a fight. lol!!! I really only opened the p1 up to make sure I can replace the battery if ever necessary. I did cover up the fx led, and change the number dial.
Actually it went back together really well. I just pressed the 2 halves together, and they hold really well just with friction.
For now I don't see any need to open up the p2. Maybe if I ever pick up a second one to make a black and white.
stapleton13
Well-Known Member
The assembly just has a screw holding it in place to get to the indicator. Theirs was silk screened onto the plastic so I had to sand it off before I put mine in.
JiminSTLouis
Sr Member
Amy must be their entire Customer Service department because she was the one that helped me a couple of weeks ago. She even took my number and called me back when she had the info I asked about. Great Service!
do you REALLY wanna do that Teddy boy??
simonwaters
Well-Known Member
Stapleton you sir, are a mad genius.
I sent my Phaser back to thinkgeek last Monday. I just received the replacement..its charging up as I post this--looks like this one is fine, aside of a slight separation of the nozzle to the body,. but hey..its a far better unit than I had..I am very satisfied with Thinkgeek's customer service..I'd say they were very quick!View attachment 413739
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JiminSTLouis
Sr Member
Based on the cutaway we saw earlier, have you thought about putting a little backyard pressure on that nozzle to see if it snaps into place?
If it breaks... you didn't hear that idea from me. :rolleyes
They are cheap enough if there is a 2.0 version down the road I'm on board easily!
