I found an item I wanted from them on ebay, a rubber Muzzelite Mini 14 (Muzzelite MZ 14 Bull Pup | eBay) supposedly used in T2, Predator 2, Total Recall and a few other movies. There was only one pick of the rubber rifle, so I asked kindly for some information on the item, considering I had never heard of them before, and some shots of the item used in the movies stated to verify the provenance. It said it came with a COA, but considering I had never heard of Hollywood Prop Supply, I wanted to make sure of the items background before I purchased.
I kindly sent this message:
Curious if you had shots of this item being used in the mentioned films? I Noticed damage to the handle, and was also curious what it was caused from? Also curious about the COA, considering I have never heard of your company, and know that the prop was not made by your company.
I received a response stating:
The best rule of thumb is when in doubt, do not make the purchase. P.S. We have not heard of you either!
I replied, somewhat insulted at this point:
Wasn't trying to be a smart ass, and so a smart ass remark is uncalled for. I was interested in this item, but considering your response, which seems very suspect, I shall drop my interest. If you wish to sell your rubber prop rifle, I suggest you work on your customer service skills and back up your claims with some actual proof. All I was asking for was what any true collector would ask for.
I felt I had made my point, and was now satisfied with the end result: I was not going to purchase this item, even though I really wanted it.
I received another response shortly:
We have survived for 13 years without your comments or purchases...I have a feeling that we can continue. Have a wonderful week!
Needless to say, I was taking aback by this response. In all of my years collecting items and such, I had never been treated this way.
Has anyone ever dealt with this company before???
And if so, were you happy with what you purchased???
I don't feel like I was out of line in any respect, but it seems like this has become the norm on ebay.