An update on the missing greeblies;
Dear forum members,
We would like to update you on the progress that has been made with the issue of providing the missing greebles that were not included in your original kits.
In investigating this, we have discovered that while these parts were present in the original scans that our model was developed from, the physical prototype which was used as a reference during the development of our model suffered some damage. This damage was very slight, and although it resulted in a few small greebles coming loose, this went unnoticed at the time. Due to their not being present on the reference model, at some point in the factory production, these parts were mistakenly omitted from our version, due to an error in communication concerning which was the definitive version of each of these parts.
We have extensively checked these differences to confirm that these are the only parts of the model which experienced this error, and that the model is otherwise identical to the original scans of the Lucasfilm prop. Once we had identified which parts had been omitted from our model (but were present on the original scans), we had to have these parts developed by our factory, so that we could send them on for approval from the current licensor (Disney).
We do acknowledge that this investigation and subsequent development process for these parts has taken some time, and we would like to sincerely apologise for any inconvenience this has caused. The final, approved versions of these missing greebles have now been developed, and the factory is producing these units in the coming weeks before we distribute them globally - together with fitting instructions - which will be done as soon as possible.
We would like to take this opportunity to thank you for your continued patience and support, and we look forward to sending on the finishing touches, and seeing pictures of your completed models!
Kind Regards,
DeAgostini UK
Carl
Dear forum members,
We would like to update you on the progress that has been made with the issue of providing the missing greebles that were not included in your original kits.
In investigating this, we have discovered that while these parts were present in the original scans that our model was developed from, the physical prototype which was used as a reference during the development of our model suffered some damage. This damage was very slight, and although it resulted in a few small greebles coming loose, this went unnoticed at the time. Due to their not being present on the reference model, at some point in the factory production, these parts were mistakenly omitted from our version, due to an error in communication concerning which was the definitive version of each of these parts.
We have extensively checked these differences to confirm that these are the only parts of the model which experienced this error, and that the model is otherwise identical to the original scans of the Lucasfilm prop. Once we had identified which parts had been omitted from our model (but were present on the original scans), we had to have these parts developed by our factory, so that we could send them on for approval from the current licensor (Disney).
We do acknowledge that this investigation and subsequent development process for these parts has taken some time, and we would like to sincerely apologise for any inconvenience this has caused. The final, approved versions of these missing greebles have now been developed, and the factory is producing these units in the coming weeks before we distribute them globally - together with fitting instructions - which will be done as soon as possible.
We would like to take this opportunity to thank you for your continued patience and support, and we look forward to sending on the finishing touches, and seeing pictures of your completed models!
Kind Regards,
DeAgostini UK
Carl
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