I think my current issue with Anovos has less to do with their products offered and ever-shifting timelines and more to do with the fact they need to really hire someone who know how to run the actual operations/business side of things, which may go a long way in improving the other facets of their business. At a bare minimum, someone who understands customer service and how to communicate internally.
Case in point:
I'd ordered the Jyn Erso "Concho" a little over a year ago as my girlfriend wanted to build an Erso for Dragon*Con. I knew the timelines would be subject to shifting and, in the back of my mind, knew there was a possibility of the item being cancelled as it was likely a very niche item and not have a lot of demand. And sure enough, about a year later I get an email on March 5 stating the project was cancelled.
Cool. Not unexpected. And, to their credit, they offered some replacement items at a significant discount to make up for the concho being cancelled. If I wanted the items (spoiler alert: I didn't), I was to reach out to Anovos customer service and indicate which items I'd like. If I didn't want anything, and they hadn't heard from me within 5 business days, they were going to process my refund automatically. Well, that's what they SAID, anyway.
Eleven business days later, w/out a support ticket or any sign of a refund, I had to reach out to them to get the refund process started. No big deal in the grand scheme of things, really, but it just shows that their product management and production isn't the only thing that needs some improvement. If I needed to contact customer service for a refund, they should have told me that. But when your emails explicitly says:
Additionally, should we not receive a response from you within 5 business days, we will begin the process of cancellation for refund on your behalf.
I expect you to do that.