ANOVOS issues (ANOVOS ONLY discussion)
- Thread starter Art Andrews
- Start date
russellsch
Master Member
Usually it's the same for me. However this email (a few days ago, on the 15th) was specifically for the Snowtrooper (the only thing I have left on order from them). I'll hold out a bit longer, with the possibility of it actually shipping. But I'm so close to canceling both, I'm so sick & tired of this. The chances of them ever getting another order from me is very slim.
Is there somewhere I can go to learn the differences?
oblagon
Sr Member
A bit off topic but I wanted to warn others here about a scammer on Ebay selling Anovos helmets.
I ordered two helmets from capitanza on Ebay; he listed them as in stock only to learn after I paid he didn't have them at all. His plan was to just order from Anovos and ship the helmets to me, problem is Anovos hasn't had these particular items in stock for months. So the seller is refusing to give my money back and making threats to ship empty boxes to satisfy the Paypal dispute I have open. At this point I have to continue jumping through the red tape hoops with Paypal hoping this guy doesn't do anything else to complicate things.
Stay away from him at all costs, here's his info in case his name changes on Ebay.
Andrew Freddy Pretel (capitanza)
9704 BRISTOL AVE SILVER SPRING 20901 MD
I ordered two helmets from capitanza on Ebay; he listed them as in stock only to learn after I paid he didn't have them at all. His plan was to just order from Anovos and ship the helmets to me, problem is Anovos hasn't had these particular items in stock for months. So the seller is refusing to give my money back and making threats to ship empty boxes to satisfy the Paypal dispute I have open. At this point I have to continue jumping through the red tape hoops with Paypal hoping this guy doesn't do anything else to complicate things.
Stay away from him at all costs, here's his info in case his name changes on Ebay.
Andrew Freddy Pretel (capitanza)
9704 BRISTOL AVE SILVER SPRING 20901 MD
tubachris85x
Master Member
If he's making threats like that, it seems it would be even easier to get this settled.
oblagon
Sr Member
Trust me, I've already called Paypal and Ebay about it sharing screen shots of his emails as well. It's just Paypal can't do anything to speed it up, they have to give him the 10 days to respond.
tubachris85x
Master Member
Eh, need to get screen grabs. Though, I've been closely watching the build threads and whatnot. The biggest glaring issue is that the TIE helmets in-game are the Rogue One DOME w/ a Rogue One Stormtrooper faceplate. The Rouge One TIE faceplate is NOT the same as the R1 TK, and is more in line w/ the original trilogy. Additionally, the lenses are suppose to have a honey-comb pattern, which doesn't appear present on the Anovos.
tubachris85x
Master Member
I wouldn't count on the 501st's stuff just yet. There's been a huge debacle with getting the CRL standards outlined, pretty much, people wanting to ignore the reference and alter it to their preferences rather than factual. The ones you saw in that video were put together by 501st but should not be viewed as a reference point.
- - - Updated - - -
back of the inferno helmet in game
What a jack-ass!
That area sounded familiar I used to Golf at Sligo creek which is right next to his house.
16 years ago i could have knocked on his door with one of my pals in Law Enforcement, Secret Service, or F.B.I. and you would have had no more problems I assure you!
Pay-pal will do the right thing though
That area sounded familiar I used to Golf at Sligo creek which is right next to his house.
16 years ago i could have knocked on his door with one of my pals in Law Enforcement, Secret Service, or F.B.I. and you would have had no more problems I assure you!
Pay-pal will do the right thing though
tubachris85x
Master Member
I'd be careful. I live outside Maryland and plugged the name into facebook. A few names were brought up, but seemed it's an Hispanic name, with those results reflecting out of country profiles. It wouldn't be surprising, however, for someone scamming on Ebay to be using a false address, which would be bad in case you decide to go knock on someone's door.
Careful is my middle name! :lol
Trust me before I or any of my friends knocked on that door we would have already done the research on just who would be on the other side. :thumbsup
Trust me before I or any of my friends knocked on that door we would have already done the research on just who would be on the other side. :thumbsup
russellsch
Master Member
Thanks for the warning Oblagon.
I hate thieves!
I hate thieves!
darthjones
Sr Member
All of this would not be happening if Anovos gave their customers real time updates as to what was taking so long here and there. Sad. They are attempting to produce such great stuff and they succeed a lot of the time. But I am on the fence about getting a refund at this point. ANOVOS - just TELL US your hardships along the way. You come across as hiding so much from your customers.
I mean when I get an email about updates it tells me the issue. Example " We though it would be out of pre-production but it isn't so it gets bumped". This isn't a project run it is a business not many businesses go into deep deep detail about why something is bumped.
cboath
Master Member
They usually give an apology and a reason why it's getting bumped when you're up to bump 10. Hell, i think it's more than 10 now. Order date of 12/14 with original ship date of 6/15. That's a LOT of bumps to have gotten no info at all.
I looked back at old emails and i haven't gotten an 'explanation email' since 1/16. They all say this now:
Then you look up the link and it just tells you the new date.
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ANOVOS are somewhere between one guy in his workshop and Hasbro, as far as scale and manpower and output and clout. I treat them like a somewhat more reliable fan-builder. A) because they have the license and won't get a C&D, and 2) because they have a score or so of employees and a few Chinese factories they can work with. But this also means they have more opportunities for unforeseen circumstances, and they have Lucasfilm and Disney they need to run stuff past before they can send it out the door. I know they'll deliver, and I can't let myself get hung up on when. I've said it before. This is a frikkin' hobby -- I'm not going to go to jail or lose my job or die if I don't have a display piece or finished costume by a particular date.
darthjones
Sr Member
All great points but ANOVOS still handles matters in a way that is far less professional than how they wish to be perceived. Far less. They are not expected to go "deep deep" into explanations - just stay in better touch with their outstanding customers. And they seemingly use no criteria at all for their shipping calendar - do they really only tease a date out in hopes of retaining the money of the customer? My guess too is that they keep their CS people in the dark for purposes of plausible deniability. With a couple immediate changes in communication they could improve their reputation GREATLY. And I would love to suggest very supportive, constructive, UNEMOTIONAL changes but there is no way to speak with them.
Jagjaguwar
Sr Member
It's weird that this is the only type of retail business that I am aware of where delays aren't just expected and accepted, they seem more likely than not to occur.
It all seems very amateurish. Imagine buying a car and being told "not this month, manufacturing issues, maybe next quarter!" for months on end. Would anyone stand for it?
Has it always been like this? Nobody told me when I got into this "hobby" that every purchase would be a battle (I don't really consider a series of attempts to pay money to companies for items a hobby, but that's another topic). It's ridiculous, it's tiring, and I don't see it changing any time soon. Sorry for the rant, but it's been on my mind as of late.
It all seems very amateurish. Imagine buying a car and being told "not this month, manufacturing issues, maybe next quarter!" for months on end. Would anyone stand for it?
Has it always been like this? Nobody told me when I got into this "hobby" that every purchase would be a battle (I don't really consider a series of attempts to pay money to companies for items a hobby, but that's another topic). It's ridiculous, it's tiring, and I don't see it changing any time soon. Sorry for the rant, but it's been on my mind as of late.
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