Dear members of therpf and Fan Universe Creations customers who have been waiting for much longer than is fair in any situation.
My name is Selena Johnson and I'm the person in charge of making the props and responding to emails at Fan Universe Creations.
I came here to publicly apologise and own up for my recent shortcomings. There are a few accusations floating around here as well which I would like to set straight, but first I want to make everybody understand that I completely own up to the fact that I have been extremely *****ty* at following through with deadlines and responding to emails and as if that wasn't already enough, I've had constant obstacles thrown in my way making a complete mess of everything. I've been struggling with organising the production as it's only just me who is working on the items and what started out as an easy to do job with a simple order turned into an overload of work which I lost control over, and once people start threatening you and using nasty language in emails, it will quickly become a daily nightmare.
I am scared out of my mind now that I see the full extent to which my shortcomings are affecting everybody, and I feel ashamed that I wasn't able to better handle everything.
This is all entirely my fault and I have been struggling for quite a while now trying to make it right but only becoming more and more overwhelmed to the point of complete desperation.
I could try to explain how it even got this far but to be completely honest I don't even know how exactly this all happened. I just know that I tried every day to somehow work through it and spent hours trying to organise it, and trying to communicate in a way that would make it a little bit easier, but there came a point where I spent more time writing emails than actually making items, again leading to me not being able to meet the discussed deadlines.
So I want everyone here who is burning red-hot with rage to please send me another email, so I can start afresh to deal with you in the way that you deserve, and standing up for the fact that I have failed so tremendously.
The reason I've deleted all the comments on Facebook is because I decided to start cleaning up the mess I have created directly.
And the reason the eBay account kept changing was because of listing limits - which now doesn't matter because I've stopped listing and selling completely so that I can sort this out.
It makes me sad to see though that there are also a few things being said here that really aren't true.
Such as:
Our items are NOT recasts - and it is very frustrating to have someone else say this to you when you spent months sculpting something to only have them say to you that all that work is a lie. Our items are NOT recasts. They have been sculpted by myself.
We did actually post a few real pictures. I will post a few real pictures here as well if you don't mind:
So, I guess in the end everybody will just believe what they want to believe - I know that I have certainly caused enough reason for everybody not to believe a word I say - but I hope that the fact that I came here to own up to everything publicly and continuing to make items and ship them out as soon as possible - will show you that I'm not actually a bad person - that I've made quite a few mistakes which have escalated - and that I'm now here to make it right somehow. It would be nice to see people post here who actually have gotten their items and were very pleased with them - but unfortunately those people don't look for forums talking about bad experiences - and in the end it doesn't change the fact that I have been neglecting communication and meeting deadlines - and I'm deeply sorry.
Kindest regards,
Selena
Fan Universe Creations
