What issues did you have with RS? Pre-orders or normally stocked items?
Scout was a preorder, my issues were: delayed delivery that everyone else also had, mine arrived 15 months after ordering. It had multiple hairline cracks and had to be replaced. I let them know it had issues immediately, and after sending back the cracked one (and paying shipping), 4 months later they emailed me pictures of the replacement for me to give approval on. By that time lots of other people had posted images of their own RS lids, all of which had a very similar weathering pattern (directly mimicking the beat up look of the screen-used helmet from the StarWarsHelmets website. For some reason the first helmet I had received (the cracked one) had a much simpler black spray paint weathering, of a more genetic type. Since they asked if the paint job met with my approval, I asked if they could instead rework it to be more in line with the screen-used helmet that had clearly been the inspiration for all of the other weathered RS lids I had seen. They said this would be no problem. ...and so I was a bit surprised when I got a shipping notification a couple days later. When the replacement lid arrived, sure enough, the paint scheme was exactly the same as the pictures I had just rejected. At that point I was a bit fed up with the whole process, and didn't want to pay shipping to send back another helmet, so I turned my attention to the TIE.
The TIE commission was a complete commission of the helmet, suit, gloves, etc, originally ordered as the Richard Bonehill edition with signed plaque. By the time I got my replacement Scout helmet I had already been waiting 8 months for my made to order TIE costume, and didn't get it until the 11 month mark. Surprising given that they quoted the delivery at 10 weeks or so. When it did arrive it was missing the plaque and stand I had paid extra for, and the jumpsuit didn't have any imperial cog patches on the shoulders. On a more minor note, despite being a "complete" TIE costume, it was missing the comm pad that I have seen in subsequently ordered RS commissions. Finally, there was a long, deep gash in the front of the chest armor, probably caused by the unprotected metal screws used to attach the chest box to the chest armor.
Long delays and a string of "next week" promises (LOTS of polite, very patient, never angry emails sent by me with scattered responses) are probably the worst parts of both experiences. The products are very nice, but I don't think I can be bothered to go through it all again. All that said- plenty of people seem to have had much better experiences, including many who somehow ordered complete commissioned suits after I did and received them months earlier. So who knows.
