Sadly not going to comi-con this year, but hopefully everything turns out alright for you. It really sucks this happened to you, also has EFX put any new products out, everything on their website is sold out except for the death star tiles.
HELP - I need to contact eFX Collectibles
- Thread starter Andrea77
- Start date
Sadly not going to comi-con this year, but hopefully everything turns out alright for you. It really sucks this happened to you, also has EFX put any new products out, everything on their website is sold out except for the death star tiles.
chalback
Sr Member
Hey try this email Bryan@efxcollectibles.com, I had to message him about my scout after i paid for the shipping and tehy got it shipped out the next day. I also just ordered the death star tiles from the site about a month ago paid and nothing showed for shipping i send him a message 2 weeks ago and he replyed and shipped out the tiles next day. Hope it helps.
I also got my darth helmet free form them but i had to push that one hard with like 20 email. Im in Canada btw.
I also got my darth helmet free form them but i had to push that one hard with like 20 email. Im in Canada btw.
Andrea77
New Member
I got no answers after sending a message to the three eFx contacts two days ago
Thank you, I didn't know this e-mail. I used it to sent a new message yesterday but still got nothing. I will wait for other 24 hours.
I'll keep you updated.
Thank you, I didn't know this e-mail. I used it to sent a new message yesterday but still got nothing. I will wait for other 24 hours.
I'll keep you updated.
Any news?
Andrea77
New Member
Sorry, nothing new.
Today, full of frustration and disappointment, I sent another message to the previously listed contacts. I got an automatic response from "bryan@efxcollectibles.com" and "customerservice@efxcollectibles.com" with the following text:
"will try to get back to you as soon as possible." No comment!
This is going absurd, their e-mails are working so the only reason they did not respond to all my messages is just beacuse they simply decided to ignore them. There can be no other explanation, am I wrong?
I bought three helmets just few seconds after eFX put them online to get low serial numbers and now I'm running the risk of not getting them at all.
What worries me the most is that their e-mail confirmed the order but if I go to my eFX the "Fulfillment Status" is marked as "Unfulfilled". I really don't know what to do, for a second I thought to start spamming them with e-mails but they could easly put me on the spam filter and this would not resolve anything anyway.
If they keep ignoring me I'll go to my bank to see if it possible to get my money back if not I will be forced to go to the next big convention they will attend next year to personally take the helmet and the Death Star tiles.
Seriously, no one is going to San Diego Comi-Con? That would help me a lot!
P.S.: I started to read the "eFX SCOUT TROOPER HELMET LEGEND EDITION!!" thread, does RPF member Gino work for/with eFx? If he does I will send him a PM, maybe he could help me.
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If you get your money back, I believe all the items, except the tiles are on entertainment earth.
Good Luck, keep us posted.
Sent from my iPad using Tapatalk
Good Luck, keep us posted.
Sent from my iPad using Tapatalk
FON
Well-Known Member
I know you said you were against it.. but seriously contact Disney licensing. The company is a joke. It's simply beyond explanation how they have been allowed to continue business. By business I mean taking people's money, not delivering what their customers pay for, then completely ignoring them.
You are not the only person to receive such service from them. Unfortunately that is what EFX is now known for.. Disney needs to know about it and put a stop to the rort. It's not fair on you nor any of their customers imo.
You are not the only person to receive such service from them. Unfortunately that is what EFX is now known for.. Disney needs to know about it and put a stop to the rort. It's not fair on you nor any of their customers imo.
ataru72ita
Well-Known Member
Andrea77
New Member
Oh... thanks, I didn't know this shortcut. Does he visit the forum often? Maybe he can contact someone at eFX by phone or telling me what's going on.
I want to see if it is still possible to resolve the problem with them to get the PCR helmet they promised and the Death Star modules because I can't find them anywhere else
Counting today, 53 days are passed since I paid the shipping costs and still no contact; I'm starting to think SETI has more chances to find an alien civilization than me to contact eFX. I will go to my bank next week to see if they can transfer all my money back but I'll do it as last resort if I fail to contact them.
eFX's falling from the pedestal I put it on, if they will not reply to my e-mails and solve the problem I'll ask Jez how to contact Disney Licensing and I will tell them of my experience with eFx for sure.
I'm failing to understand their logic and behavior; they ingored my messages then they sent me an e-mail remembering me to pay the shipping costs and then they started ignoring me again. Instead they answered chalback and not only they sent him the biker scout helmet but the PCR Vader helmet too.
I seriously don't understand... why are they using two weights and two measures?
Oh, hello there! Did you choose your name from the Urusei Yatsura homonym character?
I was beginning to think it was just me having this problem with the eFX Scout Trooper helmet! Can you tell me if your order "Fulfillment Status" is marked as "Unfulfilled" in your eFX account like mine?.
PM sent.
P.S.: previosly I forgot to say that when I read "closed starting Monday, March 21" in their automatic response for a second I thought that was the reason they (being closed since March) could not reply me then I totally went "Argh! Come on man!" when I realized they erroneously wrote Marh instead of May!
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Andrea77
New Member
Still no answer but today (from efx_inc@mail.vresp.com) eFX was so kindly to inform me they have a very limited number of the Scout Trooper helmets (Limited Edition) if I want to buy one.
Seriously eFX?! Are you kidding me?!
GINO Gino, can you contact Bryan and help me with my orders?
Seriously eFX?! Are you kidding me?!
GINO Gino, can you contact Bryan and help me with my orders?
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I have tried for two years to get my Darth Vader Legend helmet sent to me. I’ve spoken to Bryan at cons, e-mailed, and we even know the same folks. He will not reply at all. I do t know why.
Sent from my Starfleet-issue communicator
I spoke to Bryan at wondercon, he seemed to be a very nice person. I hope he and EFX come through.
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Sent from my iPad using Tapatalk
Let me rephrase what I said, I hope you get your money back.
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Hahaha THANK YOU!!! Yeah they’re in trouble and ignoring it isn’t gonna make it go away.
Sent from my Starfleet-issue communicator
