Here is his side, posted in another group:
SELLERS BEWARE! Patrick Reilly is an untrustworthy customer!
Patrick Reilly contacted me for:
1. X-Wing markings, and
2. Luke helmet markings
I explained that the shopping cart is disabled. I explained that I am busy catching up on backorders. He said he really needed them so I agreed to help out. I asked him to read the message on my main page and my FAQ page. I sent my order-response letters to show him the process: items (scale, colour, and quantity), mailing address, shipping options, payment methods, etc etc etc and I asked him to write back.
He tried to place an order using the shopping cart! He did not read anything I wrote. THEN he wrote to tell me the shopping cart is disabled.
IMPATIENT: Strike 1
*****
He finally read my messages and placed an order and paid for decals plus normal shipping. He agreed to a 37 day turnaround (this allows for normal shipping).
16 days later he wrote to ask about the status of his package.
37 – 16 = 21.
I thought I had 21 more days. But I was not worried, because the package was ready. I sent him a photo of the package and a photo of decal (1. from above) and I explained in the letter that the other decal (2. from above) is in the package too but it was printed and cut from another page.
He panicked and thought I was asking for 21 MORE days. He also panicked and thought there are no Luke helmet decals. Again, he did not read anything I wrote or look at the photos.
IMPATIENT: Strike 2
*****
He sent me a photo of someone else’s interpretation of the Luke helmet markings. I told him I am NOT doing “that” (that = that specific layout or format or interpretation). Patrick did not pay me for custom art. My helmet art is already done, and is different, better, and more thorough.
He then sent me a photo of Luke wearing the helmet. I told him I am not sending a helmet. He has not paid me for that either. I don’t need reference “help” … I have had helmet art done for decades:
http://www.jbot.ca/space/sw-droids.shtml
While still discussing all this with him, I suddenly receive a notice from PayPal of a dispute!
IMPATIENT: Strike 3
*****
He posted a rant on Facebook and explained that the PayPal dispute was supposed to be “you received an item which was not as you specified.” PayPal explained to him that he has to receive the item first before he can claim it is not as ordered. So he filed a “not received” claim with the intent to change it to a “not as ordered” claim when the package arrives. So why should I bother to send anything under those conditions?
I offered a resolution: cancel it all and start over. He refused.
I cannot teach him to read. I cannot teach him patience.
He is an impatient, immature, spoiled brat.
