Where can you talk to an actual rep that gives real updates? I want to know the state of Kylo Premiere costumes - like a progress report that is thorough and fully transparent.
Are you saying the actual product is shaped incorrectly or the item in the product photo?
I do think the update emails and Shipping Calendar updates could be more helpful. Sometimes the shipping estimate isn't updated until just before the previous estimate is over and it is still quite a while before the product ships. This is especially an issue with certain products that have been delayed numerous times.
From what I understand, Disney handles cease and desist orders, not the licensed companies.
Yes, that would be a sad dynamic. However, given that the prototype for some of these products has been finished for, for all intents and purposes, forever, it would be even sadder if corporate insisted on packaging changes of any kind - the boxes should be waiting. It is my hope that Anovos wants to communicate better with us but is prevented. But whoever is preventing communication is causing Anovos to lose money as folks cancel. Just as with the airlines, the customer is considered an inconvenience on the way to money. But the public should never EVER accept the overselling of airlines seats as an economic "reality." Ever. And that obviously extends to other companies who think they are clever for having discovered the modern business model. Anyway, thanks again cboath and ggriffaw for balancing some of the energies out here. The only thing next is a health care debate, huh...
