Andrea77
New Member
I'm wondering if some RPF members can help me in contacting the eFx customer care or someone working for or with eFX Collectibles.
I explain my problem:
On 8 July 2014 I paid in full 2 "Scout Trooper helmet Legend Edition" and 1 "Scout Trooper helmet Limited Edition" as soon as they went on sale on the old eFX Collectibles site. So far so good.
The problem started on 19 October 2015 when I decided to buy 2 "Death Star surface modules"; at the moment of the checkout the shipping costs were amounting to $0.00 and I naively completed it thinking it wasn't a problem. Once completed the checkout I sent a message to the eFX customer care through the contact form on their site and their dedicated customer care e-mail to know how to pay the shipping costs to complete the order.
After about a week without answers I started sending them messages and help requests periodically for the Death Star tiles and for the "Precision cast replica Darth Vader helmet" that meanwhile eFX promised as gift to anyone who pre-ordered a Scout Trooper helmet but I never, ever get an answer. After nearly a year I thought eFX customer service was practically non-existent, that there wasn't any real employer working at it and that basically any message and e-mail sent to them would not have been read.
Not knowing other ways to contact them I stopped sending them messages; knowing I would have been contacted to complete my Scout Trooper helmets orders soon or later I would have used that occasion to complete the Death Star tiles order too.
Finally eFX Collectibles contacted me on the last 19 February; the update e-mail warned me that the limited edition of the Scout Trooper helmet would have been in stock by the 5 March, and, as international customer, not only I would get a 50% discount on shipping costs from FedEx but but also US $25.00 credit back to my credit card for paying my helmet in full when I placed my pre-order.
I promptly answered to the e-mail asking how much the shipping costs would have been to my country and on 25 March I got a replay from someone called Bryan who informed me that the international "priority" shipping charge was approximately US $237.00 and the international "economy" shipping charge US $191.00 instead; moreover he remembered me, since I paid in full, I would get a $25 credit to the shipping charge. So basically the 50% discount disappeared and the $25.00 refund became the new discount.
Now, knowing there was someone still alive at the eFX, I immediately replied to the e-mail asking how to pay the shipping costs for the two Death Star tiles I already paid and for the "pcr" Darth Vader helmet eFX promised; seen that the latter is unavailable on their site, I even asked if it was possible to convert its value into a discount. But Bryan, just as he appeared he is gone and any subsequent message I sent to their e-mail (customerservice@efxcollectibles.com) was simply ignored.
The last 26 March I got from the eFX customer service an e-mail with the instructions to complete the order. I got it completed and confirmed on 4 April choosing the US $ 186.38 FedEX Internatinal Economy shipping method. The confirming e-mail warned me I would have been notified when the helmet has been sent but still not being contacted after a month, on 3 May I tried to contact them again asking for a FedEX shipping tracking number and guess what... I got ignored again.
Can you help me? I would really like to get all the items I paid for!
Moreover, can someone tell me if they really applied the $25.00 discount to the shipping costs? How much have you paid for you overseas shipping?
This situation with the eFx is really absurd and to make matters worse I even pre-ordered their Star-Lord replica helmet too last year but if ever I will get my stuff I will never order directly from eFx Collectibles again.
I explain my problem:
On 8 July 2014 I paid in full 2 "Scout Trooper helmet Legend Edition" and 1 "Scout Trooper helmet Limited Edition" as soon as they went on sale on the old eFX Collectibles site. So far so good.
The problem started on 19 October 2015 when I decided to buy 2 "Death Star surface modules"; at the moment of the checkout the shipping costs were amounting to $0.00 and I naively completed it thinking it wasn't a problem. Once completed the checkout I sent a message to the eFX customer care through the contact form on their site and their dedicated customer care e-mail to know how to pay the shipping costs to complete the order.
After about a week without answers I started sending them messages and help requests periodically for the Death Star tiles and for the "Precision cast replica Darth Vader helmet" that meanwhile eFX promised as gift to anyone who pre-ordered a Scout Trooper helmet but I never, ever get an answer. After nearly a year I thought eFX customer service was practically non-existent, that there wasn't any real employer working at it and that basically any message and e-mail sent to them would not have been read.
Not knowing other ways to contact them I stopped sending them messages; knowing I would have been contacted to complete my Scout Trooper helmets orders soon or later I would have used that occasion to complete the Death Star tiles order too.
Finally eFX Collectibles contacted me on the last 19 February; the update e-mail warned me that the limited edition of the Scout Trooper helmet would have been in stock by the 5 March, and, as international customer, not only I would get a 50% discount on shipping costs from FedEx but but also US $25.00 credit back to my credit card for paying my helmet in full when I placed my pre-order.
I promptly answered to the e-mail asking how much the shipping costs would have been to my country and on 25 March I got a replay from someone called Bryan who informed me that the international "priority" shipping charge was approximately US $237.00 and the international "economy" shipping charge US $191.00 instead; moreover he remembered me, since I paid in full, I would get a $25 credit to the shipping charge. So basically the 50% discount disappeared and the $25.00 refund became the new discount.
Now, knowing there was someone still alive at the eFX, I immediately replied to the e-mail asking how to pay the shipping costs for the two Death Star tiles I already paid and for the "pcr" Darth Vader helmet eFX promised; seen that the latter is unavailable on their site, I even asked if it was possible to convert its value into a discount. But Bryan, just as he appeared he is gone and any subsequent message I sent to their e-mail (customerservice@efxcollectibles.com) was simply ignored.
The last 26 March I got from the eFX customer service an e-mail with the instructions to complete the order. I got it completed and confirmed on 4 April choosing the US $ 186.38 FedEX Internatinal Economy shipping method. The confirming e-mail warned me I would have been notified when the helmet has been sent but still not being contacted after a month, on 3 May I tried to contact them again asking for a FedEX shipping tracking number and guess what... I got ignored again.
Can you help me? I would really like to get all the items I paid for!
Moreover, can someone tell me if they really applied the $25.00 discount to the shipping costs? How much have you paid for you overseas shipping?
This situation with the eFx is really absurd and to make matters worse I even pre-ordered their Star-Lord replica helmet too last year but if ever I will get my stuff I will never order directly from eFx Collectibles again.
