Questions about ordering from RS Props

[Trilan]

I'm going to order a Sandtrooper Shoulder Pauldron from RS Props and I was wondering if anyone knew the answer to a few questions I had.

I was going to email them but (see question 3)

1. I'm in California and when I put in my shipping address and update my total it tells me that shipping is "free". I'm a little surprised by that. Have other had the same experience and had free shipping? I added a full suit of armor to see if it would make any difference and again it said "free shipping" .. I thought they were in the U.K.? not complaining if it's free.. just sounds too good to be true.

2. For something like the shoulder pauldron, which seems to be in stock, when you order do they ship more or less right away? Or should I expect it to be 3-12 months before it actually arrives.

3. Do they typically respond to emails within 1-2 days? I.e. How is their customer service?

Thanks!

 

[syllander]

Depends on if Andrea is working the email system. If so she typically answers fairly fast. I would have to ask if there's not better makers out there in the US though. I can't recall the sellers name but he was on the MEPD and offered the nicest ones as of a year ago. But I haven't kept up with the site in a bit, maybe he's no longer doing runs? Even the ones on trooperbay were pretty dang nice when they're available, and the shipping has got to be easier.

Trooper1 is the seller I was thinking of....

 

[Trilan]

Thanks!

I didn't know about Trooper Bay and they have a lot of nice stuff!