Some clarification...
(hopefully)
We have noted in the ordering process on the site, that if you order the fan-club money pack, it is a custom, made-to-order item and we will only be producing as many of the limited edition version of the packs as we receive orders for them and will be retireing this edition very soon. (The standard-version money pack will be available after that) So, we are asking for payment in advance, but they will be shipping as scheduled. So, the wait will not be very long...
If you are ordering an item, $200 and over, with a credit card, it only places an AUTHORIZATION on your card. QMx has not BILLED the card, only verified that the funds are available. A couple of people called (or wrote in) and said that their card was billed. In both cases, they weren't. We verified that NO funds were taken or collected by us.
If you are setting up an X-Pay (layaway) account, please remember that the FIRST payment is billed immediately and subsequent payments will be billed as per the terms and conditions page.
If you are paying with paypal, per their rules, the payment transaction MUST be completed at the time of the order, so you would have to pay in advance, which actually doesn't thrill us, but we cannot change the way paypal works. As always, the purchase price is fully refundable at any time if you don't feel comfortable with your purchase. Otherwise, you can certainly choose to wait to use paypal later, but you do risk not getting the item if it sells out (or gets retired).
We are also working on how to get paypal to work with our X-Pay system, and how to accept money orders and bank checks. That is also taking longer than expected. Hopefully, this will be resolved in the next few days as well.
Also, please bear with us on the customer service lines. The phones are active, but we are still getting the three service reps up to speed, so that will take a couple of weeks to get fully operational as well. We aren't ignoring you...
Now, onto International shipping...
We are working with Fedex to get a substantial discount on overseas, Hawaii and Alaska shipping costs and it has taken longer than expected. We should have everything up and debugged in the next few days. It didn't make sense to hold up the site launch any longer for these few, last issues.
If you are placing an international order, feel free to place it and we will post the shipping rates as soon as they are entered into the HTML database and loaded onto the site. Please be aware that international shipping is NEVER cheap, but that the prices we post will be the best price that we could whittle Fedex down to with our account. Once the rates are posted, you can re-review your order and decide what you would like to do.
Once we have some on-going business with them (and hopefully more "clout") we will again attempt to renegotiate the rates even lower, but we are at the mercy of Fedex on this, so please understand and bear with us.
Some folks have noted that they are going to get others (who live in the US) to buy the items for them and ship them overseas. I would suggest waiting a few days for this, as we will probably get a better rate than your "buddy" will be able to get, due to our bulk shipping contract.
If you still want to go the "buddy" route, that's fine...we will raise the order limit on some of the items in the next few days so that everyone can get an order in before the edition is retired (or sells out).
I hope that helped...
So, there are a few bugs in the system, but once we get them ironed out, everything should go a lot smoother. (Yah we saw those weird symbols and dead links in the T&C section too...we are on it.)
Thanks for your patience as we birth the new "baby."