comicguy
Sr Member
I would take you up on the offer but I'm almost positive Mattel needs these back before a replacement is sent. One of the members at Gb fans already got his email reply of how to go about a replacement. This is what they replied,Actually I would pay for the full cost so he isn't cheated. It is bad enough they took their sweet time to ship it, but to send a defective one is a kick in the goonies.
"Thank you for contacting the MattyCollector.com online store.
We apologize for the issue that you encountered. We are now able to
replace the defective figure you have received. Due to the dollar amount
of the figure we need verification that the product has been sent back
before we are able to ship out the replacement figure. Please supply the
following information so that we may have UPS pick up the incorrect or
damaged package. We can have UPS pick it up at a different address from
the delivery address, if it is more convenient. Upon receipt of your
e-mail, UPS will be attempting to pickup the product on up to three
consecutive business days if necessary. The first attempt may be as
early as the next business day. Please have your package ready for
pickup."
I'm not sure if they have to receive the trap back first to send out a replacement or if they will as soon as its confirmed UPS picked it up. Still waiting on my email so we'll see.