JD
Master Member
In this thread: http://www.therpf.com/showthread.php?t=71282, Jmtwo offered a few damaged Battlestar Galactica logo's at a discounted rate in a scratch and dent sale. I made an offer on the second one (its description: "It was not well packed on the return trip and suffered a few dents in the side. They are not large and are barley visible when hanging.") and it was accepted on October 3 and I PayPal'd the same day.
I received a shipping notice that the item had an estimated delivery of Oct 15. That day came and went - I posted in the thread and e-mailed Jmtwo and got a reply on Oct 16: "I'm sorry I didn't get back to you sooner and sorry for being so slow. I finally got the emblem packed up and shipped out. You should see the tracking information update sometime this evening."
I finally received the wooden BSG CIC logo on October 21. UPS trashed the thing... it's in at least three pieces with a substantial crack in the center. I was in shock... honestly, the thing didn't appear to have been boxed properly; but, the box with pretty torn apart itself. I immediately e-mailed Jmtwo and inform him of the issue.
I say: "Hi John, just received the BSG logo. Unfortunately, UPS appears to have mangled it pretty fiercely. The phoenix is completely pulled off and the woodwork around it is off as well with some damage to it. The wood under the phoenix is damaged as well. I’ll have a few pics for you this afternoon."
He replies: "Sorry to hear this. UPS is killing me on this emblem. Sent the pics when you can and I'll see what can be done." I sent the pics the same day.
On the 26, I get: "Thanks for the pic. Looks like UPS took a hammer to it! That really angers me, since that was virtually a new emblem.
I know the damage is not what you signed up for and I want you to be 100% happy with your purchase. That being said, I was wondering if you would be up to me walking you through repairing the embem?
I'm pretty sure the crack in the back will be hidden by the Firebird and with a few easy to make touchups, you will have a pretty close to screen-seen emblem.
But again, I want to make sure you will be completely happy with this, so let me know what your thoughts are."
I admit that I can't really manage to repair it myself (due to my ineffiecncy with woodworking and lack of time - and the Phoenix doesn't appear to be able to cover up that crack) and ask about UPS insurance, and recieve this prompt reply:
"I completely understand, and I don't expect you to have to fix this.
We could try UPS insurance, but it's been my experience that it is a long road that usually ends in failure.
Let me see what else I can do to fix this and I'll get back to you shortly."
On November 2, I ask if he has any ideas as I had nor heard from him.
On Nov 4th, I get: "If you can wait a couple of days, I'm going to send you a brand new Emblem. This one will be crated using wood and should have no problems during transit.
Once you have the new Emblem, I will arrange for the return of the first one."
On Nov 6, I ask if he means the entire thing and stated "I do wish I had a better alternative, but our friends at UPS really messed things up."
I've received nothing since that time.
...and finally on the 23rd of November I send: "Hey John, it’s been over two weeks (almost three?) since I’ve last heard from ya. Just wondering what’s up, you said you were going to send a new emblem, wood crated, etc and I would be shipping this damaged one back to ya. I still think UPS owes someone some money back."
...and have yet to receive a reply.
I received a shipping notice that the item had an estimated delivery of Oct 15. That day came and went - I posted in the thread and e-mailed Jmtwo and got a reply on Oct 16: "I'm sorry I didn't get back to you sooner and sorry for being so slow. I finally got the emblem packed up and shipped out. You should see the tracking information update sometime this evening."
I finally received the wooden BSG CIC logo on October 21. UPS trashed the thing... it's in at least three pieces with a substantial crack in the center. I was in shock... honestly, the thing didn't appear to have been boxed properly; but, the box with pretty torn apart itself. I immediately e-mailed Jmtwo and inform him of the issue.
I say: "Hi John, just received the BSG logo. Unfortunately, UPS appears to have mangled it pretty fiercely. The phoenix is completely pulled off and the woodwork around it is off as well with some damage to it. The wood under the phoenix is damaged as well. I’ll have a few pics for you this afternoon."
He replies: "Sorry to hear this. UPS is killing me on this emblem. Sent the pics when you can and I'll see what can be done." I sent the pics the same day.
On the 26, I get: "Thanks for the pic. Looks like UPS took a hammer to it! That really angers me, since that was virtually a new emblem.
I know the damage is not what you signed up for and I want you to be 100% happy with your purchase. That being said, I was wondering if you would be up to me walking you through repairing the embem?
I'm pretty sure the crack in the back will be hidden by the Firebird and with a few easy to make touchups, you will have a pretty close to screen-seen emblem.
But again, I want to make sure you will be completely happy with this, so let me know what your thoughts are."
I admit that I can't really manage to repair it myself (due to my ineffiecncy with woodworking and lack of time - and the Phoenix doesn't appear to be able to cover up that crack) and ask about UPS insurance, and recieve this prompt reply:
"I completely understand, and I don't expect you to have to fix this.
We could try UPS insurance, but it's been my experience that it is a long road that usually ends in failure.
Let me see what else I can do to fix this and I'll get back to you shortly."
On November 2, I ask if he has any ideas as I had nor heard from him.
On Nov 4th, I get: "If you can wait a couple of days, I'm going to send you a brand new Emblem. This one will be crated using wood and should have no problems during transit.
Once you have the new Emblem, I will arrange for the return of the first one."
On Nov 6, I ask if he means the entire thing and stated "I do wish I had a better alternative, but our friends at UPS really messed things up."
I've received nothing since that time.
...and finally on the 23rd of November I send: "Hey John, it’s been over two weeks (almost three?) since I’ve last heard from ya. Just wondering what’s up, you said you were going to send a new emblem, wood crated, etc and I would be shipping this damaged one back to ya. I still think UPS owes someone some money back."
...and have yet to receive a reply.
Last edited:
