Hi Everyone!
We have good news for our U.S. customers! The boat from Asia with the X-wings will be arriving in the next few days and will then be going through U.S. customs inspection.
Unfortunately, the bad news is that the plaques are currently lost in the FedEX system. Ben Stevens from Official Pix had scheduled an appointment with Mark Hamill to sign the plaques for us last week and they were to be packed in with the models, here in the U.S.
Fortunately, they were not yet signed. We have now re-ordered the plaques and expect to receive them in the next few weeks. We will then schedule another appointment with Mark to sign the plaques for us.
We know that those who placed a pre-order are very anxious to get their X-wings, so for those who pay their balance in full, we will ship their X-wings immediately. As soon as the new plaques are signed, we will send it to you separately. As with all of our products, the plaques and the associated serial number will be randomly issued.
For those who chose our layaway plan, your plaques will be included with your X-wing model.
We apologize for any inconvenience this may cause and thank you in advance for your understanding!
If you have any questions, please feel free to contact us at customerservice@efxcollectibles.com or call us at (888) 999-TOYS (8697).
We have good news for our U.S. customers! The boat from Asia with the X-wings will be arriving in the next few days and will then be going through U.S. customs inspection.
Unfortunately, the bad news is that the plaques are currently lost in the FedEX system. Ben Stevens from Official Pix had scheduled an appointment with Mark Hamill to sign the plaques for us last week and they were to be packed in with the models, here in the U.S.
Fortunately, they were not yet signed. We have now re-ordered the plaques and expect to receive them in the next few weeks. We will then schedule another appointment with Mark to sign the plaques for us.
We know that those who placed a pre-order are very anxious to get their X-wings, so for those who pay their balance in full, we will ship their X-wings immediately. As soon as the new plaques are signed, we will send it to you separately. As with all of our products, the plaques and the associated serial number will be randomly issued.
For those who chose our layaway plan, your plaques will be included with your X-wing model.
We apologize for any inconvenience this may cause and thank you in advance for your understanding!
If you have any questions, please feel free to contact us at customerservice@efxcollectibles.com or call us at (888) 999-TOYS (8697).