for those of you that have subs,not happy with
Please read on . . . this is Disney reps words
He said that if anyone has received a NAUTILUS REPLICA and it
has:
- A BROKEN PART (example: a broken rudder, a broken-off ram, a
broken-off dorsal fin, etc.)
- or if it was a BAD CASTING FROM THE MOLD (example: the hull
sides are really uneven, one side sags – not identically
matching the other side, or the sides are badly out of
alignment)
- A GOB OF GLUE OR LARGE DIRT PARTICLES ON THE WINDOWS – if your
sub has glue smudges or lots of dirt on the Viewport windows or
Alligator Eyes that show up when you turn the replica's lights
on
- A BADLY DAMAGED PROP (propeller) RING
....Then these sub replicas can be returned to the Disney Store
AND YOU CAN GET ANOTHER NAUTILUS REPLICA.
YOU DON'T HAVE TO SETTLE JUST FOR A REFUND OR 'LEARN TO LIVE
WITH YOUR DAMAGED SUB'. New Nautilus replicas ARE NOW GOING TO
BE MADE PURELY AS REPLACEMENT PIECES FOR ANYONE WHO WANTS A
REPLACEMENT. THIS INFORMATION COMES FROM THE DISNEY COMPANY.
IF YOUR SUB REPLICA ARRIVED DAMAGED – YOU CAN RETURN IT NOW AND
BE ASSURED OF A NAUTILUS REPLICA REPLACEMENT. You have
approximately 30 DAYS to return your Nautilus Replica – in the
mail - and be assured of getting a new one! If you can return
your sub this week – you people will be the first to receive
replacement Replicas. Right now, the Disney Company is trying
to get a count or number of the ‘returned subs’ so they can tell
their Chinese manufacturers HOW MANY MORE NAUTILUS REPLICAS they
need to manufacture.
Note: these are ONLY replacement subs – they are not for
selling to the general public. The Limited Edition run of 1000
Replicas will stay the SAME – these are only to replace the bad
ones. ALSO – the Chinese manufacturers are
going to be told to Really Do these replacement subs well – No
mistakes in casting, no broken parts, etc. this time. This
batch promises to be a really good/error-free Replica, folks.
You should try to mail/return in these subs this week –
certainly within 30 days.
NOTE: DO NOT RETURN THESE SUBS TO THE DISNEY STORE IN YOUR
CITY!!!
-- IN ORDER TO GET A REPLACEMENT SUB, YOU M-U-S-T RETURN IT TO
THE SOUTH CAROLINA ADDRESS GIVEN ON YOUR SHIPPING RECEIPT. (if
you don’t have the address – call the Disney Store number
1-800-237-5751. Call anytime - their operators are taking calls
24 hours a day, 7 days a week)
PLEASE NOTE: With some of the sub replica defects, it is very
easy to correct them (see the following paragraphs). If these
particular defects are all that's wrong with your model, it may
not be worth going through the hassle of sending it back.
Anyone can fix these problems if they just take a little time
and initiative. YOU DECIDE.
Fixes that can be easily done --
---------------------------------------------------------------
Broken Raker Arch - the arch that connects the sub deck with the
top of the Wheelhouse. This part was actually made of metal,
and chances are, if it was broken off, this is a 'clean break'.
If it has broken off, it can easily be put back in and re-set
with a touch of glue. If the Raker Arch is not exactly meeting
the top of the Wheelhouse, then it can be gently bended and
'nudged into the correct alignment.
---------------------------------------------------------------
Nose/ram is drooping/pointing down or lists to one side - this
can easily be nudged upward. This part is a soft metal that can
be gently 'pushed' into the right direction.
--------------------------------------------------------------
Propeller blades out of alignment - these are made of a soft
metal. If they are out of alignment, they can be gently pushed
into the right direction.
-------------------------------------------------------------
Clear acrylic insert in the Wheelhouse protrudes below the
outer shell - this can be be sanded to allow the Wheelhouse to
sit flat without being canted to one side.
------------------------------------------------------------
IN CLOSING - remember, if you receive a damaged Nautilus
Replica, you can return the model for another replacement, OR
else get a Full Refund (which also includes the Shipping Cost
too!). Whether you elect to make minor repairs, or return the
replica and await its replacement, the choice is definitely
yours.
My last words to you are please – DO NOT WAIT TOO LONG ON THIS –
you must return your sub within 30 days – that is so the Disney
people can give the manufacturing plant an exact number of
replacement subs to make.
Make your decision: if you decide you want a replacement, call
the Disney Store at their toll-free number 1-800-237-5751. Call
anytime - their operators are taking calls 24 hours a day, 7
days a week.
If you want the replacement sub, tell the Disney Store operator
that you have purchased one & are requesting its replacement.
(if the operator says there are 'no more left', then she simply
hasn't heard about this special return policy... Don't get angry
-- you WILL GET A REPLACEMENT. Simply ask to speak with another
operator or a supervisor. It will be no problem...)
-- IF YOU LOST THE ADDRESS OF WHERE TO RETURN THE REPLICA TO –
THEN ASK THE DISNEY OPERATOR. TELL HER/HIM THAT YOU ARE SENDING
IT BACK FOR A REPLACENT. TELL THE OPERATOR TO PUT THIS
INFORMATION IN YOUR ACCOUNT.
--YOU MUST ALSO INCLUDE THE ORIGINAL SHIPPING RECEIPT ALONG WITH
YOUR RETURN OF THE SUB REPLICA. (itÂ’s also good for you to
xerox an extra copy of the Shipping Receipt so you will have it
for your own records)
--FILL OUT THE SHIPPING RECEIPT IN THE AREA WHERE IT ASKS IF YOU
WANT A REPLACEMENT OR A REFUND. THIS IS VERY IMPORTANT.
--THE DISNEY PEOPLE NEED TO KNOW THAT YOU DON’T WANT A REFUND –
THAT YOU WANT A REPLACEMENT.
Folks, from what IÂ’ve heard, the Disney people REALLY want to
make everyone happy – and they want to help you all in any way
they can. Beyond all the problems we have had (and I must tell
you, I have had to return my own sub for a replacement one – you
are not alone), in my opinion, these are truly remarkable
models. This Nautilus effortlessly exceeds the detailing of any
of the Japanese subs (the X-Plus and the $500 zinc metal
replica), and stands in front of all the privately-made kits
that I have ever seen. In terms of sheer accuracy, this is the
first replica I ever heard of that combines both the final
design of the Nautilus body (the 11-foot underwater miniature
model) with the final design of the deck, built for use with the
actors. My hat's off to Rich, Will, and the people at Disney's.
I am very pleased the studio produced these, and feel this
replica is a superb tribute to both the brilliance of Harper
Goff and the artistry of Walt Disney.
I got this from a fan site
