I ordered a jacket from them a while back. There were definite pros and cons:
Pros:
• It fit perfectly. I have a very hourglass shape and I'm a *nightmare* when it comes to fitting anything, especially whole-body-length things like coats. They took a ton of measurements and followed them to the letter.
• It was well sewn. Double stitching everywhere and very sturdy, clean seams.
• They had great customer service. They emailed to double-check my measurements immediately and were very communicative about every stage of my order.
• Their prices were fair considering the custom fit.
Cons:
• The jacket wasn't screen accurate at all. The color was totally different than the movie version and so were a few big details (cuffs, buttons, etc.) However, they posted very accurate photos on their site so I knew what I was ordering.
• The materials were pretty inexpensive. My jacket was super shiny brown polyester and definitely looked like a Halloween costume. However, they listed the fabrics on the site and again, the photos clearly showed this.
Overall they were great to deal with, but if you're looking for super high quality, screen-accurate fabrics, just know that you get what you pay for. As long as you really look at the photos you should get exactly what you expect.