Transactions outside of eBay are not eligible for eBay services, including feedback, contact information requests, the eBay Standard Purchase Protection Program, the Item Not Received Process, and the Unpaid Item Process.
eBay does not permit members to solicit sales outside of eBay. To learn more about this policy, or to report such a solicitation, review the Offers to Buy or Sell Outside of eBay policy.
If you knowingly or unknowingly transacted outside of eBay and believe you were defrauded, please fill out the appropriate form below.
If you sold an item outside of eBay, fill out the Item Sold Outside of eBay form.
If you bought an item outside of eBay, fill out the Item Bought Outside of eBay form.
By sharing your experience, you can help eBay create safer transactions for you and fellow members of the eBay Community in the future. Fraudulent sellers or buyers may face possible account sanctions. eBay will also cooperate with law enforcement investigations.
In addition to filling out the form, eBay also strongly advises you to take the following steps:
Contact local law enforcement.
File a complaint with the Internet Fraud Complaint Center.
Contact the service used to send payment (if applicable).
Contact your credit card company (if applicable). Most card issuers provide consumer protection in instances of online fraud or misrepresentation.
Contact your shipping company.
