Any advice in reaching EFX customer service? Trying to exchange X-Wing Helmet.

Discussion in 'Star Wars Costumes and Props' started by Jediwannabe, Feb 13, 2012.

  1. Jediwannabe

    Jediwannabe Sr Member RPF PREMIUM MEMBER

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    I have been trying to reach someone at EFX for several weeks. I was dealing with Bryan regarding exchanging my Luke X-Wing helmet because it has a chin strap that was installed twisted. Bryan told me they would exchange it but they were waiting for the new helmets to clear customs. That was like January 1st.

    I've sent him several emails over the last few weeks. I've also called and left messages on the EFX customer service line and emailed customer service directly. No response.

    Anyone have another idea? I'd really like to exchange this X-Wing helmet.

    Thanks
     
    Last edited: Feb 13, 2012
  2. Jediwannabe

    Jediwannabe Sr Member RPF PREMIUM MEMBER

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  3. Master Boda

    Master Boda Well-Known Member

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    Good luck alot of people are having the same problem on Rebelscum.At this point eFX customer service and QC are a [...] joke. [...]
     
    Last edited by a moderator: Feb 14, 2012
  4. DaddyfromNaboo

    DaddyfromNaboo Master Member RPF PREMIUM MEMBER

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  5. Jediwannabe

    Jediwannabe Sr Member RPF PREMIUM MEMBER

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    Might there be anyone other than Bryan? He was the one who was helping me but hasn't been replying to my emails for weeks. Maybe he is away?
     
  6. Clutch

    Clutch Master Member

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    Well, if they want to be taken seriously as a company, they cannot skimp in the area of customer service.
     
  7. Treadwell

    Treadwell Master Member RPF PREMIUM MEMBER

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    Not that you should have to, but it's probably an easy fix...
     
  8. DaddyfromNaboo

    DaddyfromNaboo Master Member RPF PREMIUM MEMBER

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    I just learned that Bryan is no longer with eFX :unsure

    Michael
    RPF staff
     
  9. Hedjii72

    Hedjii72 Sr Member

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    W-w-w-WHAAAAT???:eek
     
  10. Zenwalker

    Zenwalker Sr Member

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    That doesn't sound good. I have been trying to reach him as well for the last couple of weeks.
     
  11. jcoffman99

    jcoffman99 Sr Member RPF PREMIUM MEMBER

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    Somebody hit up his Facebook page and see if there's news.
     
  12. Rylo

    Rylo Master Member RPF PREMIUM MEMBER

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    Wha?? :confused
     
  13. Sewbacca

    Sewbacca Well-Known Member

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    Wow, thats a blow under the belt. Hope its not true, Gino might have to step up and take over.
     
  14. GINO

    GINO Sr Member RPF PREMIUM MEMBER

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    Hey Guys,
    Bryan is the president of efx.
    I think manfromnaboo is confusing him with Barry.
    No need to panic, all is well. Give Bryan some time and he'll get back to anyone who has been trying to contact him in the last couple of weeks.
    He is really great with resolving any problems anyone has.
    A little patience goes a long way. :)



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  15. Art Andrews

    Art Andrews Community Owner Community Staff

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    I think you meant to say BARRY, not Bryan... Bryan is still the head of eFX.

     
  16. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    I was going to say if Bryan is gone so is eFX! :(
     
  17. DaddyfromNaboo

    DaddyfromNaboo Master Member RPF PREMIUM MEMBER

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    Opps, sorry, I meant "Barry" :$

    Sorry for the confusion, guys ;)

    Michael
     
  18. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    :lol You mean PANIC!!!!! :lol


     
  19. DaddyfromNaboo

    DaddyfromNaboo Master Member RPF PREMIUM MEMBER

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    Panic as in "PANties In a bunCh"? :p

    At least this proves that at least a few people are paying attention to what is going on here at the RPF. :lol
    Huge apologies to Bryan for making his phone ring all day :behave

    Michael
    RPF staff
     
  20. Rylo

    Rylo Master Member RPF PREMIUM MEMBER

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    Like thew panic call (message) I left on Bryans cell phone a few minutes ago! Hell, I really thought something was wrong.

    -Rylo


     
  21. HEAD NIZZEL

    HEAD NIZZEL New Member

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    Gino, thanks for being a source of communication between us collectors and EFx. Without you, we would absolutely have no clue what is going on.

    In my case, I have paid the $200 deposit for the Luke ANH and had my 2nd payment of $125 deducted in December. However, since then I have not had my January payment taken out and EFX has not responded to my emails
    or voicemails. I am under the impression that all the helmets have arrived from overseas, so what would be the reason that EFX isn't taking the rest of my money and shipping me my helmet? Any help on this would be greatly appreciated as I have been trying for over a month now. Thanks!
     
  22. GINO

    GINO Sr Member RPF PREMIUM MEMBER

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    Hey no prob.
    Just hang in there, Bryan will be addressing all these concerns very soon. :)



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