new update
Attention Troopers!
As a valued trooper who acquired the
STAR WARS™ Classic Trilogy Stormtrooper Do-It-Yourself Kit with Completed Helmet, we wanted to update you on the shipment of the kits. (The Completed Stormtrooper Ensembles and helmets will be addressed in emails to be dispatched at a later date.)
Here is the
TENTATIVE schedule for order dispatch, although we do note that additional updates will be dispatched should changes occur:
[*=left]Pre-Celebration Orders (April 12 to April 15, 2015): Shipments to begin betweenJanuary 20 and January 30.
[*=left]Celebration Orders (April 16 to April 19, 2015): Shipments to begin betweenJanuary 30 and February 15.
[*=left]Post-Celebration Orders to May 4, 2015: Shipments to begin between February 15 to March 1.
[*=left]Tier 2 Orders, and Full MSRP Orders up to December 31 2015: Shipments slated during March 2016.
Note: To look-up your order date, please refer to your receipt as that will be the quickest way to know. It will be listed on there.
Additionally, due to the massive amount of shipments going out, we are not able to specify exact dates for either departure or arrival under any circumstance. You will need to refer to the shipment notification and tracking link for that, when that is emailed to you.
Now why the waves? That's because not all the trooper kits have made it to our fulfillment point yet, as they were shipped to us in waves due to their bulk and quantity. (The first box itself is 30in x 20in x 20in and weighs just over 20 lbs.)
Furthermore, we cannot and will not guarantee delivery for any future holidays or events due to numerous conditions in play during this time of year, including adverse weather conditions, shipping congestion, and other factors beyond our control.
Now, if you have any order that has multiple items of different products, please be advised that
it is NOT possible to merge shipments together as this helmet will be fulfilled from a different fulfillment site than the other products in our catalog.
Also for those of you who have been asking about tracking and delivery confirmation: yes, the package will be
signature required and come with emailed tracking notifications via our 3rd party fulfillment center.
How will the trooper kits ship? There's been some question about this, so to clarify, we will be shipping the TK kits into two (2) packages; the first large package contains all of the parts and pieces of the kit (including the fully-built helmet, neck seal, belt and holster) EXCEPT for the under suit (jacket and pant) and glove; the second package will contain the under suit (jacket and pant) and glove. (Additional Note: It is entirely possible that you will receive the second package prior to the first, and vice versa.)
Additionally, the instructions will be available as a digital download only (estimated releaseJanuary 25); we will not be offering printed versions, at all. This allows us the opportunity to re-issue instructions if needed, and as future add-ons to the kit become available.
Need to change your address or cancel your pre-order? This is your FINAL OPPORTUNITY!
That's right: if you have either an
ADDRESS CHANGE or
CANCELLATION that needs to be made, please reach out to us
no later than 5 PM Central time on January 20, 2016 by following the instructions in the next section below!
Any address changes submitted after that deadline will NOT be honored, and any re-shipment due to incorrect address will be the responsibility of the customer -- e.g. the customer will need to remit shipment costs for any re-shipment. NO EXCEPTIONS.
INSTRUCTIONS FOR ADDRESS CHANGE
As noted above, ANY and all address changes must be submitted by 5 PM Central Time on January 20, 2016! NO EXCEPTIONS!
You can verify the shipping address we have on record by going to
[url]http://www.anovos.com/account/login[/URL] or, if you don't have an ANOVOS.com account, please refer to your email receipt. Anyone with an address change MUST email us at
support@anovos.com with “TK KIT ADDRESS CHANGE” in the subject line---updating your info in your ANOVOS.com account alone does not complete the address change! Please provide:
- Your order number(s).
- Your original shipment address.
- Your NEW shipment address.
Please allow 3 to 7 business days (excluding weekends or holidays) to process requested changes.
INSTRUCTIONS FOR ORDER CANCELLATION
As noted above, ANY and all order cancellations must be submitted by 5 PM Central Time on January 20, 2016!
Any shipment of an order with a cancellation request submitted after the cut-off period will result in delays in refund and cancellation, and a full refund will NOT be honored. (In other words: the refund will be minus original shipment & handling, in addition to any return and restocking fees.) NO EXCEPTIONS!
Anyone with a cancellation request MUST email us at
support@anovos.com with “TK KIT ORDER CANCELLATION” in the subject line.
For faster processing, please provide:
- Your order number(s).
- Your original shipment address.
Please allow 3 to 7 business days (excluding weekends or holidays) to process a cancellation and refund.