I can also state Charlie said he was sick for 2-3 weeks.... im still waiting on my correct tunic to ship... still. Sent an email to remind him Wednesday no reply, yet.I wanted to share my recent situation with Anovos, and how it was resolved.
My wife really wanted the Rey Jakku costume, and against my better judgement ( I’ve been around here long enough to know better) I bought it during their “In-Stock” Halloween sale. I fully expected not to receive anything for months, but thought I’d give it a shot.
To my surprise, I got a shipping notice in under a week. The package arrived on October 30th, in a plain brown box, with no “Star Wars” packaging at all. There was an invoice, and the costume pieces folded, and sealed in clear plastic.
My wife tried everything on, and we quickly realized something was wrong with the main tabard portion of the costume. After messing with it for over an hour, we realized that it was sewn incorrectly. There was no way it would fit properly. I won’t go into all the details in this post, but there was no way around it. The piece was incorrect, and unusable.
I quickly emailed them so I met their 48 hour notice requirement. To my surprise, I got a response from Charlie the next day. At first, he said we probably weren’t attaching it properly (it is a confusing garment) but I assured him that we knew what we were doing. After sending him a video of the issue, he told me that he would get in touch with his soft goods designer to see what they can do for me.
His last email was three days after I initially contacted him. I made it a point to email him almost once every week. I was polite, and tried to be as patient as I could be. All I asked him for was an update, and told him I was fine if he responded with no new information. After exactly a month with no response, I told him I had enough. I let him know that I began looking into options with my state Attorneys General. And expected a corrected garment, or a refund for at least part of my purchase.
After nearly a month from that email, Charlie finally contacted me. He told me that he had been sick, and had been trying to catch up on emails. I imagine he had an incredibly full inbox if that were the case. He told me that he would be sending out a replacement, and provided me with a return label for the defective item. I was reluctant to send anything back until I had the replacement, and told him that. He said it was fine, and told me I could wait until I inspected the replacement. To my surprise I got a tracking number, and the package showed up a few days later.
I never expected to get the replacement. Especially after hearing all of the horrible situations many of you are in. I do have to admit that Charlie came through, even if it took two months. I cannot say for certain that telling him I was taking measures with my AG did anything. He genuinely may have been ill. I just have no way of knowing.
Overall, I’m glad that Charlie eventually came through. However, I think I am done rolling the dice with Anovos. I hope all of you get the items, or refunds you’ve requested. Sorry for the long post, but I felt I needed to share my experience.
Im glad you got your situation resolved tho.