ANOVOS picks up the high-end Star Wars Costuming License!

Discussion in 'Star Wars Costumes and Props' started by Art Andrews, Apr 25, 2014.

  1. TradeCraft

    TradeCraft New Member

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    My plan has been to make a Shoretrooper for myself, because Rogue One is my wife and my favorite movie. As such, my wife wanted a screen accurate Jynn Erso. Sean Fields is a very nice 501st guy, he is local to me here in Texas, and he has made the most high quality 3D printable Shoretrooper in the world. He is very interested in screen accuracy, and the files are offered as a free download! I already have the Anovos Shoretrooper helmet, because I purchased a used one instead of risk buying from Anovos.

    I just need to get a 3D Printer to make the rest of my Shoretrooper armor. I purchased an Epilog Helix 50w Laser that arrived last week, so I’ll save up a bit to get a 3D Printer when I can. I am building quite a capable workshop, so that’s why I’m getting active here on the RPF. I’m not interested in selling things, but I’ll help where I can.
     
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  2. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    ...and it is also why we feel sad, mad, AND betrayed by them


     
  3. ggriffaw

    ggriffaw Well-Known Member

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    Some resellers like Entertainment Earth don't charge you until they get the product. I have had an AT-AT helmet on order with Entertainment Earth for probably between 1 and 2 years. I haven't been charged yet. They email every once in a while to remind you that you have the item on order.
     
  4. Weldon

    Weldon New Member

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    I have wondered how (and if) places like Entertainment Earth actually get Anovos product, and how many they have on order, since Anovos generally produces and offers limited runs of most items? Just checking the Entertainment earth website, they are still showing the Luke Skywalker X-wing helmet available and priced at $399.99, coming February 2019, whereas the 2019 (2nd) wave of this item is now priced $550 with delivery in 2020. The first wave, failing its original anticipated delivery window, has yet to be delivered to anyone. If I thought Anovos would actually ever produce and get them to Entertainment Earth, it might make sense to order one from them. (I cancelled my order with Anovos). However, I suspect that Entertainment Earth will either never get them, get only one or two of them, and/or the price will change if they do.
     
    Last edited: Jan 27, 2019
  5. AJK001

    AJK001 Sr Member

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    That's what I'm doing now. If I miss out on something because it is only available through Anovos then I miss out on it. I'm not giving them a loan to make other things while hoping the thing I pre-ordered years ago finally gets built.
     
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  6. ggriffaw

    ggriffaw Well-Known Member

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    I don't see much risk with ordering from Entertainment Earth other than the possibility they won't get enough to fill the orders. I don't know if they only accept orders for the number they expect to receive or not. Either way you don't get charged until they get them.

    I do expect the orders to be filled. I haven't had an issue with an item from Anovos never being delivered. Sometimes they are very late, but it has been delivered.
     
  7. The Searcher

    The Searcher Well-Known Member

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    100 pages later, and the contents of the thread no longer reflect its enthusiastic title...
     
  8. mluder

    mluder Active Member

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    Holy crap! I just went back to check the Anovos page for updates on my Han Force Awakens jacket... Of course it's listed as "Not Available" and a link to be added to teh interested list is there. But, more surprisingly... the price is shown at $800. I paid $500 for mine when the pre-order was active 2 years ago. That's strange... Not sure what to make of it.

    Cheers
    Steve
     
  9. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    That’s the sound of quiet desperation....


     
  10. TradeCraft

    TradeCraft New Member

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    If only we could get refunded at the current buy in price! It would be a nice return on your investment, but we’d be lucky just to get back what we paid without opening a claim with our credit card company.
     
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  11. karmajay

    karmajay Sr Member RPF PREMIUM MEMBER

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    Most pre-orders were offered at a lower price point going all the way back to the Stormtrooper kit.
     
  12. mluder

    mluder Active Member

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    I guess that is true.
    Thanks for the reminder - I'd forgotten.

    Cheers
    Steve
     
  13. Clownboy1138

    Clownboy1138 New Member

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    I’ve had my problems now with Anovos and I’m done. I’ve emailed them over and over asking where my stuff was when I was told it was going to be delivered around Christmas. I had no idea they were this awful! I bought a Star Trek Into Darkness uniform a couple of years ago and it came in quick and the product was top notch! But my latest order has been a no show! They now list it as “Unavailable” and I’m afraid I’m out two hundred bucks! As I’ve said, I tried being nice by emailing them and have had no response. That’s when I started checking to see if anyone else has had these problems. Here I am getting ticked off because I’ve been waiting over a month for my Star Trek baseball uniform and here some of you guys are waiting YEARS for your stuff! That’s just not right! It’s apparent Anovos doesn’t give a crap what we think, so I was curious what their license holders would think. So I contacted CBS and left a message for their licensing team. I was called back within five minutes! I talked to this gentleman named Steve. I explained everything I’ve gone through, what I’ve seen others go through put him on track to where he could do his own research on the matter. I also reminded him that this isn’t just Anovos’ problem, it’s also CBS’ as their name is on these products. He thourghly agreed that it was a problem! He asked me to email them and provide any documentation I might have. I did and received an email earlier this afternoon from CBS thanking me for the info and that they are opening an investigation into Anovos. I’ve also emailed the folks at Disney, giving them the heads up as well. But I think that’s what it’s going to take. Anovos got the rights to sell these companys’ IP, but they are treating it like crap. If Anovos can’t handle the business, then the other companies should give the license to those who can.
     
  14. Stal

    Stal Member RPF PREMIUM MEMBER

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    Hello,

    Just got the FOTK update.

    Screenshot_20190201-081445.png Screenshot_20190201-081509.png Screenshot_20190201-081630.png Screenshot_20190201-081614.png Screenshot_20190201-081654.png Screenshot_20190201-081531.png Screenshot_20190201-081714.png
     

    Attached Files:

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  15. Sean Hebein

    Sean Hebein Sr Member RPF PREMIUM MEMBER

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    Looks like ANOVOS will be shipping FOTKs soon. Great news to everyone that is waiting for it!
     
  16. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    Just wait, they'll have a "safety" or "production" issue and will have to push the date back again.
     
  17. Fett_Ish

    Fett_Ish Well-Known Member

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    I am on the interest list, so hopefully I get in on that. I have an OT kit from them and I think its great. I have only pre ordered the LJ FO helmet which has been delayed a few times, but everything else I've gotten has been an in stock item and I have gotten it quickly. Hopefully these kits will be great and get them back on track.
     
  18. Sano

    Sano Active Member RPF PREMIUM MEMBER

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    I laughed more than I should .. :D
     
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  19. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    Sano The sad thing is, Anovos has done just that in the past. Nothing is shipped or shipping with them and don't believe a word until you have it in hand.
     
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  20. Weldon

    Weldon New Member

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    Great update, if it is to be believed. The problem is, if Anovos provided these kinds of detailed and informative updates throughout the process (and didn't always seem to have multiple delays producing everything) their customers would probably be a lot more patient and refrain from cancelling orders.
     
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  21. Weldon

    Weldon New Member

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    Not saying that anyone is actually doing this, just floating a thought - There could be a business model in 1) get a bunch of pre-orders at a low price to fund development and production; 2) Delay production and extend shipping deadlines to cause most of those pre-orders cancel; 3) Offer a "second run", which includes product produced in the "first run" even if it may or may not include additional production, at a now higher price. A few very patient people would probably get their first run orders at the initial price (so, technically, can claim delivery on first wave offering) but most first wave production would actually be sold in the second wave at the higher price.
     
  22. Jagjaguwar

    Jagjaguwar Well-Known Member

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    That’s how you do an update. Hope this is a sign of things to come, not an anomaly.
     
  23. mluder

    mluder Active Member

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    Here's the latest on my Force Awakens jacket.
    To recap - on August 21, 2018 I received an email stating that they had final approvals in process and they expected to ship Summer 2018. They also noted that they "appreciated my patience" LOL.

    On January 16th, 2019 I replied to that August 2018 e-mail.
    My Email.png
    Later that day I received notice that a support ticket was opened and that they would get back to me. Since then... nothing.
    Today I received this...
    2019-02-01 Regarding Your Pre-Order t.png
    Needless to having received no response say I decided to rate my service. This is what happened when I clicked the link...
    Feedback - Customer Thermometer.png


    (Places head on desk)

    Cheers
    Steve
     
  24. mluder

    mluder Active Member

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    Oops... It looks like they responded in another e-mail for some reason.
    Anovos Excuse.png
    Funny enough - this is not even a response as it's information I already knew.
    I did respond to this and asked why Anovos did not notify me via e-mail of this latest delay like their website (AND HIS OWN E-MAIL) says tehy are supposed to?

    It's almost comical now.
    Steve
     
  25. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    ^^^^^

    Anovos long ago turned into shuck and jive artists, this is just further proof of that....
     
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  26. JOATRASH FX

    JOATRASH FX Master Member RPF PREMIUM MEMBER

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    I have to admit, as someone who has held out the longest giving them leeway and being understanding about the sometimes impossible realities of dealing with manufacturing in China when you're a small outfit looking for high quality, my patience too is starting to fray because of the lack of updates. The amount of money I have tied up in pre-orders right now isn't funny.

    If they are having troubles, fine. It happens. If things take way longer, no worries really... just TELL PEOPLE ABOUT IT in something like an HONEST, straight-forward message that at least reads as if a human being had written it, instead of the corporate-sounding deflection messages.
     
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  27. JOATRASH FX

    JOATRASH FX Master Member RPF PREMIUM MEMBER

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    The pulls look fantastic. Makes you wonder... Episode 9 has been filming these last few months... and Anovos did the promo suits for the other films... maybe they've been secretly contracted to do the screen-used armor and that is the reason for all the silence and delays...
     
  28. cboath

    cboath Master Member

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    On the FO order i was puzzled by their timeline....start shipping in a couple weeks and then we'l stop TWO MONTHS(???) for the chinese new year. Why in the hell does that force a TWO MONTH stoppage?
     
  29. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    Because like always they don't have the money to ship an actual run. They just ship a few items here and there.
     
  30. JOATRASH FX

    JOATRASH FX Master Member RPF PREMIUM MEMBER

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    My guess would be that once the factories in China stark manufacturing again (mid-late Feb?) they will prioritize all the 'big' players' items before they move on to finishing up things by companies like Anovos, so they just have to wait. (I'm guessing most would rather keep Nike happy than Anovos.)

    It's probably also the reason why most things made by Anovos is constantly delayed. Imagine the floor of the factory and the following spoken in Chinese: "Hey Boss, we just got a HUGE order from Company X that needs 1 million pairs of Z in two months. Should I keep trying to fix these stupid 'accuracy' detail issues these Anovos people keep complaining about, even though we can't really see the difference, so that we can send out 100 pieces, or should I put their stuff on hold and make the stuff Company X wants first to keep them happy?"

    I remember when Steve of Master Replicas used to tell manufacturing horror stories about how they got treated by the manufacturers in Asia they had to deal with. Many times they just got brushed off. It's enough to look at Alibaba to see what kinds of 'minimum volumes' most manufacturers demand.

    All of that still doesn't excuse the poor flow of information coming from Anovos about the delays of course. If they had just kept everyone informed, even if they were just deferring blame, people would be more understanding.
     
  31. Sourdoh

    Sourdoh Sr Member

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    I was joking, of course (out of frustration). I don't know how much more "civil and courteous discussion" can be done with a company that simply ignores most attempts at such through normal channels. At Cons their people are focussed on showing off what they make, and divert most attempts at bringing up issues.
     
  32. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    Chinese factories don’t work that way. They don’t qprioritize “big players”. If a factory needs more workers they just hire more quickly since China has a large workforce.
    Either Anovos only has money to produce one or two items here or there or Anovos isn’t paying the factories in which case the factories are not shipping or want to work with them.
     
  33. Sewbacca

    Sewbacca Well-Known Member

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    Lol, we’re back around to the Chinese New Year holiday debacle. It’s a broken record with Anovos. Same lame excuses or presumed now since they don’t speak anymore. Appears they are just swallowing up the sheep’s money with all the preorders we see every 2wks. Going on 5 months trying to get a refund... hilariously wrong. Oh well. This bs has totally put me off on collecting. And has tainted any trust to preordering with any company now. Sad.
     
  34. Psab keel

    Psab keel Sr Member RPF PREMIUM MEMBER

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    How in the world is this company still in business?

    Any other type of business that doesn't deliver product goes under.
     
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  35. Apollo

    Apollo Legendary Member RPF PREMIUM MEMBER

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    The same way eFx is still operating, people still send money to these fools


     
  36. JBReplicas

    JBReplicas Sr Member RPF PREMIUM MEMBER

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    They 100% haven't, trust me.
     
  37. Fett_Ish

    Fett_Ish Well-Known Member

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    I just received the interest list email on the FOTK kit. I know there is alot of bad feelings on this thread, but I bit. I have an OT kit from them and it is quite nice (I think). I got a medical scare last year and its harder for me to say no to things like this anymore since who knows if I'll be around "next time". and it also for whatever reason, makes me more patient. I regret not getting in on the opening pricing but I thought I was going to live forever when they put that out!:lol:
     
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  38. Jagjaguwar

    Jagjaguwar Well-Known Member

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    Still no response to my request for a refund sent on January 11. 7 separate emails trying to sell me stuff in that time though. Unacceptable.

    If it gets to the 1 month mark (anyone want to bet against that?) I’m going to start sending regular emails to whatever the best Disney contact we have is. Not sure who that is, I know there were a couple names people had tried.
     
  39. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    Given the problems listed in this thread I can't believe anyone still willingly gives money to these guys.

    Jagjaguwar I'd contact your CC company and file a complaint. Sounds like Anovos is still continuing to ignore people.
     
  40. Fett_Ish

    Fett_Ish Well-Known Member

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    Well, we are all different in our approach I believe. I have gotten everything I ordered from them that I bought when notified they were in stock. OT trooper helmet kit, less than a week from order to arrival, same for replacement armor parts, as well as the FO F-11 kit. I did pre order a LJ FO helmet which has been delayed, but I was aware (because of this thread) that that would probably happen,didn't buy with intention of wearing it at a particular time. I based my decision on what I had received and this thread.
    We must be aware that all companies/corporations will grind your granny to paste for a dollar and take measures. Heres a story of a big corp that tried to screw me and I smiled my way to resolution just this weekend. Bought a new iPad Pro and Pencil. Sold the previous versions to subsidize. Co worker who bought them couldn't get pencil to charge. Google. Known issue when battery isn't charged for long period pencil is garbage. Apple website states out of warranty pencil repair 26 bucks. After We discuss Co worker makes appointment, takes in pencil, gets told Apple doesn't repair those and he'll just have to purchase another for $100. To my chagrin he does this. Wants me to pay for pencil! I make appointment take in old pencil, tell them what I see on website. $26 and change, 5 minutes later I walk out with brand new apple pencil.
    Did Apple screw my friend? Yes. On purpose? Most likely no, but maybe. Is Anovos doing a good job communicating/Manufacturing in a timely fashion? No. Are they a Ponzi scheme? I hope not, but they may be robbing Peter to pay Paul.
    Perhaps the business of catering to movie fanatics is cursed. I'm not defending Anovos, but I will say that from Model manufactures, to Props, to Garage kit makers, they take a lot of licks from us fans (and sometimes a lot of money).
    We should always research as much as we can, buy what you can afford (my toughest) and pay in a way that you can most easily be refunded.
     
  41. oblagon

    oblagon Sr Member RPF PREMIUM MEMBER

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    I don't understand your story completely, but I will say comparing Apple to Anovos is like apples to oranges (get it? :) )
    Apple takes your money and delivers quality product.
    Anovos is only interested in taking your money.

    People can spend their money however; personally I'm not a fan of giving a company an interest free loan to take vacations, buy houses, etc until they decide to get around to running their business and delivering product like it's a part-time hobby.
     
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  42. Fett_Ish

    Fett_Ish Well-Known Member

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    My point was just that whether they are worth $1 trillion or $100 they WANT MONEY, everything else is secondary.Your satisfaction, worker safety, product quality, all is ancillary. Apple is fine without the $100 they got from my unarmed (with the will to push back) friend. To be more direct I guess I still willingly gave Anovos money because I don't fear not getting a product or a return of monies as I walked into it eyes open. If every person who dealt with them got a decided not to, then this thread would not be here as Anovos would not. Clearly people are going to receive FO costumes, I chose to wait instead of getting in on the opening run for this exact reason- I hadn't seen much product. I bought an OT kit off the JY here. Quality (in my opinion was great) I then got on the interest list for certain things and they delivered. I am not defending them, but I am saying no one can make decisions for others or understand why we do what we do. I see other people are upset and want their money. I hope they get it. I would rather they got the stuff they wanted and I guess they would too. Perhaps the money I just handed over will go to the worthy cause of getting someone a refund. Maybe I'm getting old? Maybe my recent health change has changed my outlook? I don't know/ I just know that once before I die I want to walk out in public in a Stormtrooper costume and hopefully I will. If not, I'm sure my wife will spend the money on clothes if I have to get a refund. I don't even know why I opened my big mouth, I wasn't trying to rile anyone, just brag about a plastic costume I may never see.:lol:
     
  43. karmajay

    karmajay Sr Member RPF PREMIUM MEMBER

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    Are you saying you never got confirmation that you requested a refund? I used the chat on 1/3 and canceled all my pending Anovos orders. They stated it would take 8 to 12 weeks to receive money back. After some more discussion they said if I have not gotten the refunds by the 8 week mark that is when you should contact them back.

    I'm pretty sure I won't get anything back before that 8 week mark (this will be week 5 for me). I will definitely start pushing more at week 8.
     
  44. mluder

    mluder Active Member

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    Interesting e-mail blast form Anovos today...
    They are trying to sell FO Storm Trooper kits specifically from "very limited number of spots have come open from original buyers dropping out during the course of product development."

    Hmmm

    Steve
     
  45. Jagjaguwar

    Jagjaguwar Well-Known Member

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    Yep, I tried for 3 or 4 straight days to get the chat to work when it was supposed to be live and it never worked for me, so I sent an email 1/11. Chat didn’t work when I tried today either for whatever reason. I did get an auto-reply within a minute of my 1/11 email saying that support staff were “reviewing” my request, but no confirmation of a cancellation.

    Thanks for the reminder about how many weeks it could be- I’ll expect it within that time frame in that case.
     
  46. Weldon

    Weldon New Member

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    I don’t suggest waiting for Anovos to issue a refund. Dispute it with with your credit card company now, otherwise after 8-12 weeks, you may not be able to. My credit card issuer settled my dispute claim in a matter of hours and credited my account - makes me think they already had experience in disputes with Anovos.
     
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  47. TradeCraft

    TradeCraft New Member

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    Yeah, I got that email too. I think they are hemorrhaging money, and need to replace the money quickly whenever they have to refund. If the kits where actually ready soon, they can put them on their website as in stock, and charge an extra 15% or more over the preorder discount. I doubt they are anywhere near done, and they need the money now.
     
  48. cboath

    cboath Master Member

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    HTF does it take 8-12 weeks to cancel and order and send out a check or credit a CC account? That's wholly unacceptable as well. It's stuff like this that's kept me from cancelling my FO kit. However, i just plan to sell the * thing whenever i get it. Seems to be the much easier route than dealing with these people. I think if i got that response trying to get a refund i'd be taking it to the BBB.

    After being in business this long, cancelling an order should be as easy as, verifying the order was made and paid for, clicking a button or two to cancel the order, then issuing the refund. No part in the process requires 2-3 months. NOTHING. Except, not having the cash.
     
  49. pepperbone

    pepperbone Member RPF PREMIUM MEMBER

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    Refunds are only easy when you have funds. Seems like they don't. No funds nor merchandise, It's as simple as that.
    You either wait it out, or take them to small claims court.
     
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  50. refugee

    refugee Active Member RPF PREMIUM MEMBER

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    This does make sense logically. It should literally take minutes to process a refund. When I cancelled all my orders a year ago (Kylo premier and FO premier kit), it took 2 weeks of constantly chatting with them online before I got my refund back. 8-12 weeks for a refund is clearly a stall tactic and makes you worry that they don't even have the money for refunds.
     
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