ANOVOS issues (ANOVOS ONLY discussion)

[Lordpercy]

After many, many weeks, finally received an email re. My refund from 29th October 2018.
Well it’s nice to know “they havn’t forgottan about my refund and it’s been passed on to the financial team”.
I think that’s now about 3 times it’s been “passed on to their financial team”.

Also, after purchasing their AT-AT helmet from an email sent to me for ‘in stock’ items, my request has been passed on to the shipping team to see if they have any ‘in stock’ to send!

You really couldn’t make this BS up!

I got pretty much the same message from James at Anovos at the end of last week. Sounds like that might be a template message which is disappointing - I'd had an email from a Disney rep a day or two earlier, after complaining to them, and assumed that this might be in response to that (they were going to contact Anovis on my behalf) but now it just sounds like just another delaying tactic

 

[darthjones]

Their update today shows Han Solo shirts but all but flat out says you will not have the outfit for Halloween season. "Aiming for" is the exact quote and everyone here now knows how to translate that.

 

[Yorkie Fett]

My little update from Anovos on the ‘in stock’ AT-AT helmet that I ordered in January;

“Thank you for getting back to me.

I think there may have been an oversight as to how many we had in stock.
I contacted my shipping manager and he said that at the earliest we will have
more by June.”

I’d cry if I wasn’t laughing so much!

Oh, and they’re still ignoring my refund request from last October!

 

[mluder]

My little update from Anovos on the ‘in stock’ AT-AT helmet that I ordered in January;

“Thank you for getting back to me.

I think there may have been an oversight as to how many we had in stock.

TRANSLATION = NEVER HAD ANY IN STOCK

I contacted my shipping manager and he said that at the earliest we will have
more by June.”

TRANSLATION = PULLED A RANDOM DATE OUT OF THE AIR. THE REALITY IS WE HAVE NO IDEA WHEN WE WILL HAVE MORE. CERTAINLY JUNE IS NOT POSSIBLE.

 

[Pepperbone]

I find it surprisingly easy to shake my head at this. In very different circumstances, it would have been IMMEDIATELY pre-ordered.
But since I have 6 fully-paid helmets already pre-ordered (long, long ago......), this is an easy no.
But nice try, Anovos. Nice try.

STAR WARS™ Red Leader Rebel Pilot Helmet Accessory (Pre-Order) - ANOVOS Productions LLC

 

[Kal Argos]

I have tried to be positive, and I still hope Anovos turns this abysmal customer related and order delivery performance around, but I am officially done with them until they do.

 

[kokkari]

I would love to see a number of how much they owe in $ of product!

 

[vader45]

I would love to see a number of how much they owe in $ of product!

I feel it could be in the 6 figure range or more.

 

[Pepperbone]

I would love to see a number of how much they owe in $ of product!

I would love to get my stuff.

 

[FastballSpecial]

I find it surprisingly easy to shake my head at this. In very different circumstances, it would have been IMMEDIATELY pre-ordered.
But since I have 6 fully-paid helmets already pre-ordered (long, long ago......), this is an easy no.
But nice try, Anovos. Nice try.

STAR WARS™ Red Leader Rebel Pilot Helmet Accessory (Pre-Order) - ANOVOS Productions LLC

I'd PO this through a retailer. If it comes out, awesome. But I wouldn't hold my breath.

 

[Pepperbone]

I'd PO this through a retailer. If it comes out, awesome. But I wouldn't hold my breath.

I just might. It's risk-free.

 

[FastballSpecial]

I just might. It's risk-free.

That is the only way I would even attempt to get any Anovos products.

 

[kokkari]

I feel it could be in the 6 figure range or more.

That would be my guess also.

 

[Timmythekid]

TRANSLATION = NEVER HAD ANY IN STOCK



TRANSLATION = PULLED A RANDOM DATE OUT OF THE AIR. THE REALITY IS WE HAVE NO IDEA WHEN WE WILL HAVE MORE. CERTAINLY JUNE IS NOT POSSIBLE.

Hey now, be fair...they didn't say June of what year.

 

[OCDChad]

I find it surprisingly easy to shake my head at this. In very different circumstances, it would have been IMMEDIATELY pre-ordered.
But since I have 6 fully-paid helmets already pre-ordered (long, long ago......), this is an easy no.
But nice try, Anovos. Nice try.

STAR WARS™ Red Leader Rebel Pilot Helmet Accessory (Pre-Order) - ANOVOS Productions LLC

I don't think that or their Imperial Royal Guard helmet will ever exist in the hands of a customer.

 

[Pepperbone]

I don't think that or their Imperial Royal Guard helmet will ever exist in the hands of a customer.

Odds are you are correct. Sadly.

 

[darthjones]

I have been a loyal ANOVOS customer since 2014. I am not sure if there is anyone else here that has been more patient then me and is owed a larger refund then me, (tens of thousands of dollars!!) but it is with a sad heart that I have come to realize that it is time we all take legal action.

I have retained legal counsel to represent me in obtaining my refund from ANOVOS; Disney/Lucasfilm; CBS; and NBC Universal. Notice is currently being sent to all party defendants.

If you would like help in obtaining your refund, then please contact me directly so I may share this information with you. It does not matter what country or state you live in or how much money you are owed by ANOVOS; Disney/Lucasfilm; CBS; and NBC Universal, and you can be part of this legal action to obtain your refund.

This is awesome.

 

[refugee]

Tens of thousands of dollars?!! I would say you have definitely been more patient and forgiving than anyone. I would have lost my mind from frustration months ago.

 

[ConvergencePro]

My little update from Anovos on the ‘in stock’ AT-AT helmet that I ordered in January;

“Thank you for getting back to me.

I think there may have been an oversight as to how many we had in stock.
I contacted my shipping manager and he said that at the earliest we will have
more by June.”

I’d cry if I wasn’t laughing so much!

Oh, and they’re still ignoring my refund request from last October!

Wow... just wow... Ya know, for a company that cant really afford anymore F-ups they certainly are masters at continuing to F-up..
Im not going to even bother asking if they offered you a refund on the order even though it was 100% on them that this happened
Its becoming increasingly harder and harder to not jump on this refund train especially where they’ve basically gone ghost since Celebration.

 

[Yorkie Fett]

Wow... just wow... Ya know, for a company that cant really afford anymore F-ups they certainly are masters at continuing to F-up..
Im not going to even bother asking if they offered you a refund on the order even though it was 100% on them that this happened
Its becoming increasingly harder and harder to not jump on this refund train especially where they’ve basically gone ghost since Celebration.

You should ask me whether they offered me a refund because....................... they didn’t!