BEFORE Contacting Us - Introduction

For your convenience, we have provided answers to the most common questions. If your question isn't addressed below, there is a "Contact Us" link at the bottom of the page.

For registered members:
If your concern is regarding a thread or post, please alert the staff by clicking on the "Report Post" link located at the lower left of the post in question.
You also have access to the Site Support & News forum that you can search and post in if you do not find an answer to your question here.

Registration and New Member Issues

Problem: How do I become a registered member of this community?

Solution: Click here to register.

 

Problem: I am trying to register but when I do, I receive the message “Sorry, we are unable to register your account at this time.”

Solution: You have entered an unaccepted date for your date of birth. Please note that we do not allow anyone under the age of 13 to register at our site. The most likely cause of receiving this message is that you entered today’s date instead of your birth date. If you are sure you have entered in your proper birth date and you continue to receive this message, please clear your browser's cache and cookies, then restart your browser.

 

Problem: I see the following message: “Your account has NOT been fully activated due to a registration conflict!”

Solution: Please fill out our Registration Conflict form so we can fully activate your account.

 

Problem: I registered, but I still can't post.

Solution : Most likely you have not confirmed your email address. Please confirm that you entered your email address correctly in "Edit Your Details" of the UserCP. If you did receive an activation email, make sure you clicked the activation link in the activation email. If you did not receive an activation email, check your spam folder. If you can't find the activation email, make sure emails from @therpf.com are marked "safe" and fill out our Unactivated Member Account form so we can resend an activation email to you.

 

Problem: Why can't I create a thread in the Junkyard / Project Runs forum or post in a "Want to Buy" thread?

Solution: Only Premium Members can sell on the RPF. As such, only Premium Members can start threads in the Junkyard / Project Runs forums or post in a "Want to Buy" thread. Click here for the complete Classifieds Guidelines and click here for details on becoming a Premium Member.

 

Problem : I can create a post/thread, but it doesn't show up on the fourm.

Solution : All New Member posts and threads are subject to being moderated before they appear on the forum. The process can take up to 24 hours. Posts/threads that do not follow the posting guidelines will not be approved, and will never appear.

 

Problem : I'm a new member; when will I become a full member?

Solution : Once you have created 50 posts AND after you have been a member for 90 days you will be automatically promoted from "New Member" to "Full Member". The upgrade process can take up to 24 hours. Again, you must have both 50+ posts and 90+ days.

General Issues

Problem:  I want to change my user name.
Solution: You MUST have a Premium Membership to change your user name. To learn more about Premium Memberships, click HERE.

Problem:  I can’t create a thread or post a reply.
Solution:  This could be due to one of several reasons:

  • You are not logged in to the site.
  • You do not have permission to create a thread/post in that forum (the Classifieds forums have certain restrictions explained here).

Problem:  Can't post/start a thread in a Classifieds forum.
Solution: Please refer to the following question and answer.

Problem:  I click a link and receive a message stating “you do not have permission to access this page”.
Solution:  This could be due to one of several reasons:

  • If you are attempting to access the Premium Members forums, you will not be able to do so unless you have purchased a Premium Member subscription.
  • If you are attempting to access the Off-Topic forums, you will not be able to do so until you have been a member for at least 90 days and have a minimum of 50 posts.
  • Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  • The administrator may have disabled your account, or it may be awaiting activation.
  • Your account has NOT been fully activated
  • Finally, from time to time we are forced to move a thread into the administrative area for moderation.  Any links to that thread will result in the “you do not have permission” notice because members can’t access the admin forums.

Problem : Why isn't my post count increasing?
Solution : Posts made in the Classifieds and Off Topic forums do not increment your post count.

Problem:  I can’t close a thread or delete a thread or post.
Solution:  We do not allow members to close threads or delete threads or posts and it is rare that we will do so, even upon request.  You are welcome to edit the content of your own posts, but please note that we maintain a history of your edits so editing your post will not completely  remove your original content as the staff will still have access to it.

Problem:  I want to close or delete my account.
Solution:  If you have never made a post, we will delete your account, but we cannot delete an account which has posts attached to it.  We do not close (ban) accounts unless there has been wrongdoing.  If you no longer wish to participate at the site, you can simply leave and your account will become dormant, but if you ever choose to return, your account will still be here, waiting for you.

Problem:  The site is slow / timing out / acting odd.
Solution: Please check the Site Support & News forum for any announcements regarding site issues. If you do not see anything that address your issue, please start a thread explaining the issue that you are experiencing.

Problem:  My signature/avatar doesn’t display properly.
Solution: This could be due to one of several reasons:
Avatars are limited to 130x130 pixels and less than 75k in file size.  If you exceed any of these limits, your avatar will not display.
Signatures are limited to:

  • One graphic banner no larger than 150 pixels in height and 600 pixels in width with a file size of no larger than 75kb.
  • A text-only signature no larger than BB Code's "Size=4" and no larger than 150 pixels in height and 600 pixels in width.
  • A graphic banner and text hybrid within 150 pixels in height and 600 pixels in width.
  • The placement of hyperlinks in signatures is only available to Premium Members (click here for Premium Member details).

If you exceed any of these limits, your avatar will not display or will display improperly.

Problem:  The site constantly signs me out and asks me to login again.
Solution:  Make sure that you have check marked the "Remember Me?" box located next to the password box. If the box is checked and you are still experiencing the problem, clear your browsers cookies and cache, then restart your browser and try again.

Legal Issues

Problem: I believe a member of the site has harassed or bullied me.

Solution: A claim of harassment or bullying is a serious accusation. Please make sure you understand the possible ramifications before leveling such an accusation. Please keep in mind that members of this community are individually and solely responsible for their own content as outlined in Section 5B of our Terms of Use. If you feel a member of this community has used our service to harass you, please fill out our HARASSMENT OR CYBERBULLYING CLAIM form.

 

Problem: I believe a member of this site has infringed upon my copyright.

Solution: A claim of copyright infringement is a serious legal accusation. Please make sure you understand the requirements of copyright infringement and possible ramifications before leveling such an accusation. Please keep in mind that members of this community are individually and solely responsible for their own content as outlined in Section 5B of our Terms of Use. If you feel a member of this community has used our service to infringe upon your copyright, please fill out our NOTICE OF ALLEGED COPYRIGHT INFRINGEMENT FORM.

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