What can I do if a costumer won't deliver, give a refund and halts all communication?
I hope this is in the right section, if not please direct me there so I can post this!
So the short story is I paid someone for a costume, they didn't deliver on time, were incredibly unprofessional and now won't reply back that I'm requesting a refund.
Details: Last December I commissioned a guy whom makes costumes near me in Los Angeles to make me a new Captain America uniform from TWS. The guy charged alot but his previous costumes looked great, so I paid the first half up front through paypal. A few weeks later he claims that he ran into personal problems and financially he was suffering. I being the naive and gullible person I am, decide to in a show of good faith and hopes of expediting my costume, advanced him the rest in a money order... Building up to the deadline, no contact. I had to message, call, email, etc and finally got word that it wouldn't be ready but he swore it would be done before Wondercon... the day before wondercon, I finally get ahold of him after he ignored me again the week leading up to said con and now he can't do it. I told him we need to talk after the con to figure out a time, and I want to see photographic evidence of any progress he claims to have made.
So to recap, he busted two deadlines I set for him (capt america premiere and wondercon), and current date, he has stopped all communication and failed to deliver a single picture... at this point I'm now requesting a refund. I really wanted that costume so bad that I ignored all the spacy pauses between texts, even when he relayed an incorrect order statement to me for his last progress update in early April (said he was working on the helmet, it was never apart of the order). Now I just want my money back because I feel jerked around and lead on plus I missed TWS premiere. What can I do now? Thanks for your time and any advice.
I will post the guy's name and company after Friday.. I may be naively optimistic that he could pull through and because I don't want to do anything unprofessional so soon without a plan. Have texts, FB message traffic, and money order receipt still if that helps. I'm just feeling lost right now and this has been eating away at me for the last few months, don't mean to rant but I don't know what to do. Any advice is welcomed.