Well, he came through on the refund really quickly. Sent it to me this afternoon, along with a few more apologies.
I feel for the guy...I think he's in over his head with orders and is struggling to keep up. I understand the feeling, too...I used to build and sell puppets on Etsy, and at one point in time I ended up with WAAAY too many orders, but I ended up just being honest with a few buyers and telling them I wasn't going to be able to get to them any time soon, and asking if they wanted a refund. A few said yes, a few said take whatever time I needed. Ultimately, I ended up changing the way I did business on Etsy and started refusing orders if I already had too much on my plate...it was tough to do, turn down sales, but it ended up being best for me.
If he did in fact send it, and the Post Office did lose it, I know he at least shipped it Priority Mail, so I hope he contacts them about the lost package to at the very least get whatever insurance he can get out of it.
Oh well, on tow continuing to wait for a Niffler...as this one is slowly making it's way to me From Russia with Love.