I hear ya. I was in queue from noon all the way until about 2:30pm. I gave up, then ran up to Starbucks with my wife..and somehow she got through instantly on her phone and we were able to get two tickets. I heard the same story from many friends about the terrible system. I checked EBay while I was stuck in queue purgatory and saw the same thing. Jacked up prices, sometimes as much as four times face value of a single ticket.
I have always hated scalpers, and promised myself long ago that if I could not get tickets for an event that there was no way I would buy from someone that does that.
I tried to get tickets last year and failed. There has got to be a better way for NYCC to sell tickets.