Well I got an email from HalloweenCostumes.com today. Here's what it said...
Dear Customer (and fellow BTTF fan),
My name is Tyler Messner and I'm the customer service manager here at HalloweenCostumes.com. I'm writing to inform you about an issue that occurred last night during the release of our Back to the Future Part II Light-Up Shoes.
After months of anticipating the arrival of this product, a small, unforeseen mishap in our system caused us to accept your order even though we had already run out stock. I'm very sorry to inform you that we will not be able to fulfill your order from this first shipment. However, we WILL reserve a pair from the very next shipment, just for you, and that will be sent immediately upon arrival. We will be sending out an update via email on October 18th with more precise details in regards to the next shipment of shoes. Because of this unfortunate situation, I'd also like to extend an offer for 50% off costumes on HalloweenCostumes.com. Please follow the link below to redeem.
Last night at 6pm we were again humbled by the incredible amount of excitement this product has generated. I called for all of our staff to be present during the release time, and even with "all hands on deck," within a few minutes we were completely overwhelmed by the response. Never once, in all of our company's existence, have we had a product create this type of excitement. Unfortunately, this caused an enormous amount of strain on our website and internal processes. We expected this, but even with our precautions, the popularity and site traffic was greater than we thought possible.
My team of managers and myself are prepared to speak with you about this matter in hopes that we can alleviate any concerns, as well as provide our most personal and sincere apologies. We have set up a direct line that we can be reached at, and I would encourage you to give us a call so that we can further explain the matter, as well as let you know what you can expect next. Of course, if you no longer wish to purchase the shoes, we completely understand. We can also issue a full refund if you prefer.
You can reach myself and my team at 507-386-8495.
I appreciate your understanding and patience on this matter, and can I assure you that we as a company have not taken this mistake lightly. We will only learn and grow from this situation and better serve you, our customers, in the future.
Sincerely,
Tyler Messner
Customer Service Manager
HalloweenCostumes.com
507-386-8495
So by the sounds of it, I have a pair reserved for me when they come up for sale again which I hope will be in early Nov. at the latest.