Question: how did you cancel your Startrek.com order? When I poked around, looking to cancel my order and buy instead from Thinkgeek, I read that orders cannot be cancelled once made. Instead, buyers can "refuse delivery" or something like that, in which case the item gets shipped back to Startrek.com and a refund is then issued.
You can absolutely cancel your order at Star Trek dot com, they've just hidden it. Here's what you do:
1. Have your order number handy. I recommend having it in your clipboard.
2. Go to startrek.com and log in, or create an account if you don't have one.
3. At the bottom of the page, there's a bunch of tiny white links. Click on "CONTACT US."
4. A window will pop up with a contact form for you to fill in. Near the bottom of the form, there's a required pop-up menu labeled "CATEGORY." Click on it, and the choices will appear.
5. Select "CHANGE/CANCEL ORDER."
6. Below that, there's a text field labeled "ORDER NUMBER" which is
not required.
Because they're really, really sneaky bastards. YOU
MUST PUT IN YOUR ORDER NUMBER HERE!!! If you don't, since this field isn't required, the form won't return an error. So your cancellation can get lost in the system, and they can write that off as your mistake. In the law we call that a "trap for the unwary."
7. Also important, put your order number in the "SUBJECT" field as well. I went with "CANCEL ORDER [my order number]," and in the body of the message, I wrote "CANCEL ORDER CANCEL ORDER CANCEL ORDER."
8. I got an email response within 24 hours telling me my order was cancelled.
Simple once you know how, but they deliberately make it non-obvious. It's an insurance company trick to manage losses. The harder they make it to figure out how to cancel an order, the more people will just give up or just return the items. Returns can often be written off as losses, but not cancelled orders, because they sort of never happened. So altogether, they lose less money from cancellations, and we get to pay for that.
Don'tcha just
love them?
