Has anyone tried a credit card payment reclaim for their orders with efx, and if so, how did it go?
I'm sending them e-mails with requests 5 days a week regarding the Biker scout legend edition, to 3 different accounts and they refuse to address them. I've had it with this company, it's bad enough that they make people wait for 3 years+, but not getting back to their customers when they try to make contact with them, that is just disgusting.
This is the reason why efx should not be allowed to sell anything. How can anybody/any company think that it is acceptable to completely ignore paying customers? What efx should've done is send out a specific email address for customers to contact them regarding their Scout order......and then completely ingnore that as well.
I had to go through my CC for this exact reason but efx even saw fit to ignore them for a few months too. They couldn't get my money back as there was no official year of release noted on their website or in the order, or anywhere for that matter, only month of release.
We went round and round for a while until efx told them 'no refund could/would be given for a change of heart'? Even though they'd sent messages and addresses to contact for this exact reason?
The CC said there was nothing more they could really do (because of no official release year anywhere in print) so offered me half the amount as a gesture of good will and for me to drop the case. I took this and had to go another route.
I cannott get my head round how or why they are allowed to get away with this awful practise. I've heard a few reasons, jobs for the boys etc. but it is truly baffling how a high end company for such big hitters like Disney and Lucasfilm can get away with it but, they've been doing it for years with no questions asked and I imagine they'll carry on doing it as long as people keep buying from them.
Awful company, awful busines practice but everyone knows that. It's all been said before.
I can't believe people are still waiting for their free Vader and still being ignored while they prance around conventions pushing more preorders and selling garish remakes of a helmet people are still waiting for. Madness!
What you should do is email them asking to place a preorder for a Falcon or one of their shiny Troopers (appears you can polish a turd). Offer to pay in full, up front, I'm sure you'll get a timely reply.