I was taken aback by your dismissive nature when posting "good bye". To me it made it sound like you didn't care about doing right by your customers.Perhaps I misunderstand the issue other people are taking, but I do empathize with this Allan's post. I can see how he can feel that way and honestly it does stink getting the run around. I know on our side we are working hard, day and night, to turn costumer service around, but as with all things, it takes time ... And time that may not fit in other people's expectations. So, for now, I get Allan has to go and I empathize. We are trying our best and in time, should he want to give us another round to Earn his trust, we welcome the opportunity to "wow" one more time.
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Sorry about that~ dismissive wasn't what I was going for and think that got lost in translation. Anyhow, please do update when you get your kit.
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"Lost in translation"....funny how you can reply to this thread to try and save face from your company's mistakes....but you won't follow up on promises made in person to ME at CE to rectify the mistakes again made by your company/staff...and you won't even reply to my sent PM. That's poor! Very poor service!
I spoke to the team about your account and I can see both sides of the spectrum... But it all stems from one major issue we've had with international- cost of shipping. I actually have a pretty awesome solution that will save money across the board and can email it to you -/ it just came together last week. It's a solution that will effect our European partners.
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You must have me mixed up with someone else?
I have had a TFA standard helmet with defects for over 9 months. I have had numerous open tickets to try and sort this out. I was told that I was on a list to receive a returns label that then changed some months later and I was asked to destroy the helmet and provide you pictures to prove that the helmet was in pieces. I refused this action. I started a charge back with my credit card company to recover the monies. It appears your company didn't appreciate that action and closed my Anovos account and cancelled all 3 of my pre- orders (2x TK helmet kit's and Shadow trooper kit with completed helmet) without me asking!!
I know the shipping cost is a factor in all of this as your company didn't want to incur the cost of picking up the helmet with the defects but come on. You yourself said it wasn't right for the customer service staff to act the way they did.
Why has it taken this long for you to get in touch with me!
I am familiar with who you are but As I stated when we spoke I needed to fully understand all sides of the story and have since then understood both sides. As I said, I will communicate with you direct .
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I believe there are good few people who have witnessed bad service from Anovos.
Not only are some (not all) items grossly over priced, but also I've witnessed a very poor customer service and a quality control system that is hit and miss at best.
I'm not surprised people get a little upset.
I too had a similar situation with a TFA helmet that took 8 months to resolve.
I suggest Anovos should get there quality control, costumer service and production times right before offering and sending out more overpriced, damaged goods to costumers.
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I believe there are good few people who have witnessed bad service from Anovos.
Not only are some (not all) items grossly over priced, but also I've witnessed a very poor customer service and a quality control system that is hit and miss at best.
I'm not surprised people get a little upset.
I too had a similar situation with a TFA helmet that took 8 months to resolve.
I suggest Anovos should get there quality control, costumer service and production times right before offering and sending out more overpriced, damaged goods to costumers.
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I can say without hesitation that we stand by our golden refund policy and still do not waver from this.
After waiting well over a year for my Premier Line Imperial Officer costume to be delivered I submitted an Order Cancellation Request to Anovos (the delivery date was originally listed as being July 2015). The automated response I received assured me I'd be hearing back "within due course," whatever that means. It remains to be seen if Anovos will do the right thing and issue a full refund for an item they have been unable to deliver as promised. Needles to say I'll be monitoring this thread with interest, and will post an update if and when I receive (or fail to receive) a refund. For obvious reasons I am not interested in store credit. I want my $1,285.00 back.
I think the three year mark even I will give up hope.
when it doesn't seem like you have many, if any places to order a full suit from,
at this point i'm willing to wait a little longer.
But not much longer. I think the three year mark even I will give up hope.
one way or another, I will get my $2K back OR a suit. rest assured, anovos. that's a promise
There are lots of places you can have an accurate Officer uniform made, custom tailored to your size, for around $500. You'd need to add the accessories to that, but it still puts you nowhere near the Premiere line price, AND it's custom tailored for you instead of S/M/L/XL stock sizes.
As for Anovos, I'm still a fan of their products (mostly), but I won't be participating in their pre-order scenarios anymore. I'll wait until they have product in stock before ordering anything from them.
whoops, should have clarified i was talking about the vader suit ;o)...