Wow!
Ive heard some horror stories about packages being mangled... This one takes the cake!
Sorry this happened to you Bro.
Kevin
By the way, does anyone else agree with jts that I'm wrong about the douche thing and that I shouldn't make the seller take a hit? I'm just looking for the consensus before I file a PayPal dispute.
-Kyle
Ummm - excuse me? When did I say I want him to take a "hit" for it? Were you a part of the emails that were sent? Last time I checked, No you weren't.
I asked the seller if the could please file a damage complaint with the Hong Kong post. He responded that this matter is no longer of concern to him and that he was not willing to deal with it any longer. He added Thank You for fast Payments!
So the next time you open a jar to take a wiff, read the label first.
-Kyle
Filing these claims is an absolute pain it's not just the form filling it's the chasing up of it all, they put so much red tape in the way the seller probably just can't be bothered.
It's not a nice way to treat people i agree but then neither would filing a claim against him.
As you said he packaged the item well he posted it all off he did his part, it's the system that's all wrong it should be the person who receives the parcel that has to post the claim with the carrier or customs not the sender.
I bet the postal carriers and customs get away with millions in claims every year because people cant be bothered with all the hassle of filing a claim.
Seems to me the seller's English is limited and he might have miss-interpreted your e-mail as YOU blaming HIM for custom's actions.
I know your e-mail is clear, but, again, he might have misunderstood, since it is very clear his English is limited. Try again, but be clear that this isn't his fault, and you are not blaming him. You only need his help. If he still refuses to move a finger, then he is a douche, and you should go ahead and file a complaint with paypal, for paypal encourages the parties involved to work things out, and he is clearly refusing to do so..
I would email him again and sweetly re ask in very simple terms. I think his english is quite limited and there may just be a misunderstanding.