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  1. GQ Customs is offline GQ Customs
    Mar 26, 2009, 2:24 PM - Three Strikes and you're OUT!! #1

    Today, I received my third package in 2 weeks that had to go through Customs.

    The first package was my Turbo Man figure. Customs cut it open, removed it from the 4 Layers of bubble wrap (only replacing 1 ), and (I'm assuming here) broke the figures arms off. If they didn't do it they definitely allowed it to happen by not replacing all of the bubble wrap. Customs also wrote on the package.

    The second package was an I, Robot badge that Marc (LeMarchand) was nice enough to ship out to me WAY after he did his run. Marc placed it between two pieces of cardboard, and inside a letter size envelope. Customs cut this thing open so hard that the razor managed to got through the cardboard and cut a nice deep gouge in my badge. It gets worse though. They then folded the envelope in half (not replacing the cardboard) and taped the Badge and the Decal to the OUTSIDE of the package!! Then they wrapped tape (like a 6 month old baby) around the package to "hold" it all together.

    The third package was my long awaited 1:1 Sonny NS-5 Bust. The only thing I could say for the first half hour after opening it was, "Why the F@CK do customs agents need a drill to open a F@CKING cardboard box?" That's right! They drilled through the Top AND Side of the box. Why? I don't Know, but I do know that they drilled a nice hole right in the top of his head. Mother@#$%ers. It's fine other than that.

    So I have officially had it with customs and now it's complaint time. I'll post pictures in a little while.

    -Kyle
    Last edited by GQ Customs; Mar 26, 2009 at 4:33 PM.
  2. rollerboi's Avatar
    Member Since
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    Portland, OR
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    Mar 26, 2009, 2:28 PM - Re: Three Strikes and your OUT!! #2

    Wow, just wow. Are they testing for drugs or something?

    TurboMan - maybe he's stuffed with coke. Let's break his arms off and see.
    Bust - hmm, the X-ray shows a sculpture. Let's not bother opening it - drill into the center and sample for heroin.

    That's about the only thing I can think of.
    Wow. Definitely file complaints.
  3. Raffles's Avatar
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    Scotland U.K.
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    Mar 26, 2009, 2:43 PM - Re: Three Strikes and your OUT!! #3

    I'd put in a major claim for damages. Around the same amount to commission the original artists to create replacements.
  4. RPF Premium Member Funky Jedi's Avatar
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    Tulsa Okie-dokie
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    Mar 26, 2009, 2:52 PM - Re: Three Strikes and your OUT!! #4

    Who did you **** off in customs?
  5. Lord Abaddon's Avatar
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    Wonder Lake, IL
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    Mar 26, 2009, 2:56 PM - Re: Three Strikes and your OUT!! #5

    I've had some run-ins with them too, from scratching up a mint MR Maul saber and trashing the sleeve and out box, to taking months to finally ship a blaster (after charging me extra to get it!) only to have it arrive having clearly been played with and then damaged.

    But NOTHING as bad as yours!

    I'd have at them!
  6. Member Since
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    From
    SoCal
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    Mar 26, 2009, 3:00 PM - Re: Three Strikes and your OUT!! #6

    I'd go get them
  7. GQ Customs is offline GQ Customs
    Mar 26, 2009, 3:09 PM - Re: Three Strikes and your OUT!! #7

    Ok so I just got off the phone with Customs. They told me, and I quote,"(in a nasally, stick up her ***** tone) I'm sorry sir, we don't deal with civilians. You will have to contact which ever service delivered your package. They can make a claim. Thank you." CLICK.

    Now I'm heated. So I call the Good Ole USPS. Apparently I have to let the seller make a claim in their country. Wait. Wait some more. Wait again. Then, when informed to do so, I have to bring my items to the local USPS office have them verify there is actual damage and then, you guessed it. WAIT.

    Then, in 60 to 120 days I should have the results of my query. Thank You and have a nice ***** day.

    -Kyle
  8. Lord Abaddon's Avatar
    Member Since
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    Wonder Lake, IL
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    Mar 26, 2009, 3:16 PM - Re: Three Strikes and your OUT!! #8

    Customs did it, not the carrier. That's a lying cop out.

    Did you get her name at Customs? At USPS?

    Both are government bodies. This is where you get mean and you send letters of complaint to Customs explaining how they are trying to blame this on the USPS, cc the USPS, AND cc your local Congressmen and the biggest local newspaper.

    And keep all correspondence, names, etc. The only way to get your point across.
  9. GQ Customs is offline GQ Customs
    Mar 26, 2009, 3:17 PM - Re: Three Strikes and your OUT!! #9

    AND the seller that I bought the Sonny from - has just informed me that he will not be putting in a claim on my behalf. So it's PayPal disputes away for me...Oh, and don't forget Negative Feedback.

    -Kyle
  10. Wolvster1's Avatar
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    Mar 26, 2009, 3:18 PM - Re: Three Strikes and your OUT!! #10

    I will fondly remember when I used to tade with
    a fellow up in CANADA years ago...

    His " description " of CANADIAN CUSTOMS OFFICIALS ?

    " Remember that joke about a million monkeys at
    a million typewriters couldn't produce Hamlet ?
    Well, on their days off they moonlight as Customs Officials ! "



  11. defstartrooper's Avatar
    Member Since
    Mar 2007
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    Essex UK
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    Mar 26, 2009, 3:19 PM - Re: Three Strikes and your OUT!! #11

    Maybe customs don't like you using their name on forums
    Why is it you can't file criminal damage charges against these people ? because that's what it is
  12. GQ Customs is offline GQ Customs
    Mar 26, 2009, 3:22 PM - Re: Three Strikes and your OUT!! #12

    To add a little bit more -

    The person I got the Turbo Man from rectified the situation when I contacted him a while back by sending me out a Signed Copy of the Jingle All The Way DVD (with CoA)

    Marc is (very graciously I might add) sending me out another badge, hopefully wrapped in unobtanium this time.

    And the seller of Sonny - is a ******.
  13. GuntahKela's Avatar
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    behind you, Ray!
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    Mar 26, 2009, 3:55 PM - Re: Three Strikes and your OUT!! #13

    Can't wait to see pics. I'd **** me off, too.
  14. jts1031's Avatar
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    Columbus, OH
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    Mar 26, 2009, 4:21 PM - Re: Three Strikes and your OUT!! #14

    GQ Customs said: View Post
    And the seller of Sonny - is a ******.
    Why? Because he won't take the hit for the damage that customs did? He did his part, in producing, selling, and packing and shipping it. I understand you're upset, but getting upset at the seller because he won't take a hit because of someone else's screwup is just asinine.
  15. darthchiro is offline darthchiro
    Mar 26, 2009, 4:25 PM - Re: Three Strikes and your OUT!! #15

    customs is untouchable,, they can do whatever they want to your property and thats it. If they tear the seats out of your car..thats your problem. Its a wonderful system.
  16. GQ Customs is offline GQ Customs
    Mar 26, 2009, 4:29 PM - Re: Three Strikes and your OUT!! #16

    Ummm - excuse me? When did I say I want him to take a "hit" for it? Were you a part of the emails that were sent? Last time I checked, No you weren't.

    I asked the seller if the could please file a damage complaint with the Hong Kong post. He responded that this matter is no longer of concern to him and that he was not willing to deal with it any longer. He added Thank You for fast Payments!

    So the next time you open a jar to take a wiff, read the label first.

    -Kyle
  17. rollerboi's Avatar
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    Portland, OR
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    Mar 26, 2009, 4:34 PM - Re: Three Strikes and your OUT!! #17

    You might try contacting your local Congressman's office. Sometimes they're able to produce results where other avenues have failed. Allow them the opportunity to surprise you.
  18. RPF Premium Member howlingwind13's Avatar
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    Detroit
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    Mar 26, 2009, 4:39 PM - Re: Three Strikes and your OUT!! #18

    Dude I don't need to hear this...I just shipped out my Time Circuits for my bttf conversion to france...that stuff must look like a friggen bomb!
    And then after they get worked on they're getting shipped back to me...through customs...over $1500. into on prop...god help us all.
    mike
  19. R.P. McMurphy's Avatar
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    Jan 2009
    From
    Ashland, Virginia
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    Mar 26, 2009, 4:44 PM - Re: Three Strikes and you're OUT!! #19

    Wish you had a clearer path for some recourse. I've got some things coming internationally so I'm curious to hear how it works out.
  20. RPF Premium Member Funky Jedi's Avatar
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    Mar 26, 2009, 5:38 PM - Re: Three Strikes and your OUT!! #20

    GQ Customs said: View Post
    Ummm - excuse me? When did I say I want him to take a "hit" for it? Were you a part of the emails that were sent? Last time I checked, No you weren't.

    I asked the seller if the could please file a damage complaint with the Hong Kong post. He responded that this matter is no longer of concern to him and that he was not willing to deal with it any longer. He added Thank You for fast Payments!

    So the next time you open a jar to take a wiff, read the label first.

    -Kyle
    Yup...he's a ******.
    I've been fortunate not to have this happen to me via customs but it is extremely rare that I ever order anything international just for that reason.
  21. Noeland's Avatar
    Member Since
    Apr 2005
    From
    Cheboygan, MI
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    3,546
    Mar 26, 2009, 6:26 PM - Re: Three Strikes and your OUT!! #21

    Good God man. You have had some terrible luck with customs. It sounds like there must be one sadistic jerkwad working in whatever office your merch is flowing through. He probably gleefully destroys property all day long.
  22. Capn_Jack_Savvy's Avatar
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    Tortuga
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    Mar 26, 2009, 6:45 PM - Re: Three Strikes and your OUT!! #22

    Are your items coming from overseas? Are the descriptions of the contents and the item very detailed so that US Customs does not have to open them?

    As far as the claims it will take along time because you are dealing with Uncle Sam. Customs is responsible for the damage and not the carrier or the vendor. Be sure to obtain pictures from the vendors as to what the item looks like prior to the damage so that you can also take pictures of the damaged items. Add that to your claim.
  23. SSgt Burton's Avatar
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    Jan 2009
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    Canada
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    Mar 26, 2009, 8:12 PM - Re: Three Strikes and you're OUT!! #23

    Wow!

    Ive heard some horror stories about packages being mangled... This one takes the cake!

    Sorry this happened to you Bro.


    Kevin
  24. GQ Customs is offline GQ Customs
    Mar 26, 2009, 8:20 PM - Re: Three Strikes and you're OUT!! #24

    SSgt Burton said: View Post
    Wow!

    Ive heard some horror stories about packages being mangled... This one takes the cake!

    Sorry this happened to you Bro.


    Kevin
    Tell me about it.

    By the way, does anyone else agree with jts that I'm wrong about the ****** thing and that I shouldn't make the seller take a hit? I'm just looking for the consensus before I file a PayPal dispute.

    -Kyle
  25. R.P. McMurphy's Avatar
    Member Since
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    Ashland, Virginia
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    Mar 26, 2009, 8:23 PM - Re: Three Strikes and you're OUT!! #25

    If the only way to get reimbursed is to have the sender fill out some paperwork, then he should absolutely do that for his buyers.

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