Has anyone heard from SD in the past few weeks? I ordered a RG suit from them in May and they said it would be ready in September. I sent them multiple emails once October came with no response.
After sending SD a pm they said soon (due to an illness), but its been 2 weeks since that and I still have no clue on the status of my costume (whether its been started or not).
Anyone have any insight on this??
Last edited by bippyvader; Dec 26, 2007 at 8:49 AM.
ive heard several complaints about them doing this to customers ,i would go directly to there web site and see if they have a phone number in there contact info.i know they go by the name generalmayhem on the web site here.
no phone number that i saw just the email address the i sent 3 emails to with no response and that was a month ago
at this point i just want my money back because I've started on other things
That's horrible Bippy - Any update on this?
I know you were REALLY looking foward to that event at the Air and Space Mueseum tomorrow night. It's the biggest [501st / RL] event in Virginia this year...
Like optimus said - i've heard of this happening on more than one occasion to more than one member on here...
That's too bad...
jeez, its like every other month or so, someone posts about not getting in time a item from SD or some other issue with them. .
Time to stop buying.......
I am waitng on stuff too .....from March! Ill let you know what happens.
I find most people who have problems end up being too nice - I think partially through fear of being totally done over if they kick up too much of a stink or say soemthing too strongly.
They need to sort themselvess out - theres too often bad deals going down with them.
Well the work they do is really quite outstanding. I think that since their products are so good, they have fallen victim to overwhelming demand which is now having an impact. My stuff was promised for Halloween after 1 previous missed deadline. Im hopeful, I know they are working on so much these days.
Sorry but that's a lame excuse if they can't cope with demand they shouldn't take orders or they should give a realistic estimate on delivery times.
Thing is though if they told you that your order is going to take 8 months to complete chances are many people would go looking elsewhere,so they aren't likely to tell you 8 months are they because they want your money.
Like others have said these issues with delays keep cropping up and the excuses are always the same illness,materials supplier,backorders.
And it would seem that till someone posts on here about the problem they just keep getting the brush off.
The long and short of it seems is,if you want good quality stuff then give them your business but only if you don't mind getting a cr***y service and having to keep chasing up your order.
I sent them a PM about my order yesterday. I also shot them a couple of emails from work on Friday, but one bounced back due to our whacky fire walling. Hopefully I will hear something soon.
Update:
Recieved an email. Not surprisingly they are a bit busy with this time of the year.
My order for a trek 5 assault uniform doesnt look like its going to make it for Halloween or an upcoming con. This was part of a multi item order that was placed in March. 1 of the items was recieved in the summer time, 2 pair of uniform pants in September, and I am still waiting on this. Now, the items that have been recieved are of excellent quality for sure. The pair of uniform pants I recieved were incorrectly sized due to my own error, and they are kindly redoing. Fabulous so far. The only hiccup has been this assault uniform that I am getting a tad worried about. I am ok with long lead times, its just missed deadlines that are frustrating.
Wow, and you've been waiting since March! That's horrible service, if you ask me...
I'd think twice from ordering from Shadow Dale from what I am reading...
ItsThatGuy said:
Wow, and you've been waiting since March! That's horrible service, if you ask me...
I'd think twice from ordering from Shadow Dale from what I am reading...
and then some.....
like I said. The quality is very very good. Their customer service was very very good, up until now.
You'll find most peoples customer service is great untill monies exchanged and delivery is due.
I've been waiting since Feb. for a TOS Scotty tunic, promised in May. I have no hot deadline to meet, luckily, and I am sure I will get an outstanding item in the end, but the delays are a bit frustrating.
Its also not typical for them not to respond to these posts. Like I said, generally great product, just the missed delays that seem to be frustrating.
I surely dont want to get in a shouting match at all, just a constructive discussion with them.
What is really starting to tick me off, is the lie on their webpage. It says all orders are made in the order they are recieved. I placed an order in late Jan / early Feb and haven't gotten anything. They have missed 4 promised delivery dates and have had nothing but excuses. Seeing as Peter1701 has already recieved part of his order (which show's false advertising on their website) and I have gotten nothing is making me more upset. I have been one of the "too nice ones" and given them the benefit of the doubt.... if they are serious about the illness and problems they are facing, they need to give up on trying to be professional costumers.
Really at this point if someone asks me my opinion of SDC I'm gonn have to be honest...... great quality or not, these constant changes to ETA and constant excuses are just poor business. Also the false advertising is a bit of a worry. I was planning on more orders with them, but have since decided against it....
Last edited by garver76; Nov 13, 2007 at 11:22 PM.
well maybe people will learn their lesson on here, too many orders taken in, and not the time to get them done in time, bad business ethics by them....
^ Yep, and of course they don't come on here to say anything about it. It's probably better to not hear anything than a lame excuse.
I feel bad too, since I've suggested SDC to some people, I wish I could takt that back now.
I wouldn't recommend them to anyone, in fact I would tell people to stay away and spend their money elsewhere.
Okay, last time there was a thread about this very thing I bagged on them pretty hard. Looks like everyone else has taken care of that so I won't start in.
Look, life happens...I undertsand this. Sometimes things don't always work like clockwork the way we'd like. I know this too. My main beef is lack of communication and failure to follow through.
"Sorry the project isn't done when I promised. Would you like a refund now or wait it out?"
That's it. With that one response I would be happy.
One could argue that Shadow Dutchess is not aware of this ongoing thread, but her profile says she was active here today.
And no response to this thread.
You see, lack of communication.
Is that too much to ask for?
Its kinda like Starbucks.......that little cashier keeps taking orders 5 ahead of what Mr. Barista can make. Then you get 8 people standing around all grabbing for the same latte!
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